DANIEL DICKEY
Sun Valley,CA
Summary
Experienced in a wide variety of fields, Aerospace, Scientific Research, and Firearms, I've garnered knowledge and skill that sets me apart from a variety of other candidates. During my time as a general helper for FMI Aerospace, I gained a reputation for keeping a clean work space as well as being a quick learner. As a research assistant, I needed to employ good time management, planning, and logistics amongst team members, as I was the head of a project I wrote protocol for. Having written the protocol, I needed to build the schedule for the experiments around both my time and schedule and those of my team members. Experience in sales and customer service in a gun store allowed me to build rapport with clients from a wide variety of backgrounds, from celebrities and CEO’s to everyday citizens. These clients depended on my expertise to ensure that they make an educated purchase. As a supervisor of a team of 9 employees at Guns Direct, I garnered experience in leadership and prioritization of tasks, being trusted to run audits on both federal and state paperwork, and opportunities to perform extracurricular projects involving finances, purchase history, spending trends for very important clientele, and handling/passing on sensitive information up the chain of command.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
11
11
years of professional experience
Work History
Sales Manager
Janya Bros. Inc.
01.2024 - Current
- Facilitated communication between multiple local, state, and federal law enforcement agencies.
- Served as a liaison between store president and local government officials.
- Ensured employee and workplace satisfaction.
- Implemented PIPs with employees preforming less than satisfactorily.
- Increased sales revenue by branching out our sales approach and building relationships with clients.
- Managed said relationships with clients and followed up with comments, questions, and concerns.
- Handled and maintained ~$3million worth of inventory at any given time.
- Acted as shipping and handling manager and acquisition and disposition manager, working with other facilities and distributors to ensure product quality and maintenance of store inventory.
- Performed stocking duties and ordering of low stock items tri weekly.
- Maintained 12 different accounts, and managed 2 accounts directly.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
- Fostered culture of continuous improvement, encouraging feedback and implementing best practices in sales operations.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Supervisor/Social Media Manager
Janya Bros. Inc.
08.2021 - 01.2024
- As a Sales Supervisor, it was my job to ensure the quality of federal, state, and business paperwork was up to par with the standards set forth by the respective agencies involved with each portion
- This entailed answering technical questions presented to me by my team, assisting customers with peculiar cases, and providing both my team and the customers with easy to follow instructions on any adverse situation they may be having regarding the processes of purchasing firearms
- In addition to the customer service side of supervisory work, I was also tasked with auditing paperwork on the state and federal level to ensure that the quality of past paperwork was also up to par (extending up to 7 years in the past) and sending the documents requested to the agencies requesting them
- As a social media manager of the business's Instagram profile, it was my task to answer questions potential clients have about products we may or may not have in stock, update our social media with photos of new items in stock and changes in business hours for holidays and other events
Customer Service Representative
Janya Bros. Inc.
08.2017 - 08.2021
- As a salesperson for Guns Direct (Janya Bros. Inc), I've had the opportunity to directly work with a wide variety of people who would come in as customers
- I would analyze the given situation which brought the customer to us and begin to guide the customer to the appropriate item necessary for said situation
- My main motive is to sell peace of mind as opposed to simply firearms
- As a sales associate, I also received recognition from the California Department of Justice Bureau of Firearms as a firearms safety instructor
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Housekeeper
Holy Redeemer Parish
01.2014 - 02.2020
- As a housekeeper for elderly, sick, and/or disabled persons being maintained and cared for in a familial environment
- I help maintain the rectory adjacent to my local parish in addition to other tasks that may come up in the surrounding area (plant care, technological difficulties the priests may be having, etc.)
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
General Helper
Forrest Machining Inc.
06.2017 - 08.2017
- Worked night shift full-time for Forrest Machining Inc
- (FMI), performing various duties including general shop upkeep, learning how to use various tools on the jobsite (of which include basic crane operation, basic operation of the gantries, and pneumatic power tools to list a few)
- Kept work areas clean and organized.
- Improved workplace safety by maintaining a clean and organized work environment.
- Supported staff members by completing assigned tasks promptly and accurately.
- Collaborated with team members to complete complex tasks efficiently and effectively.
Research Assistant
National Institutes of Health, NIH
01.2015 - 06.2017
- As a research assistant, I was contracted by the National Institutes of Health to assist in a laboratory of my choosing
- I chose the lab of Doctor Randy Cohen, as I have always had an affinity for working with animals
- As my time went on in the lab, I became further and further proficient in my skills as a surgeon and proposed my protocol to my principal investigator (PI), Doctor Cohen
- Doctor Cohen approved my protocol, and thus I lead my own project
- Involved in this increase of responsibility was interviewing other potential candidates as research assistants, and sacrificing personal time for the benefit of my project
- Organized research materials, maintaining a well-ordered workspace conducive to productivity.
- Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
Education
Bachelor of Arts - Political Science, Chemistry
California State Univ. Northridge
Northridge, CA06.2019
Skills
- Microsoft Office
- Document Control
- Electronic and stationary surveillance
- Recordkeeping and reporting
- Data analysis
- Project management
- Workplace safety
- Risk management
- Trend Analyzing
- Relationship building
- Sales team training
- Staff management
- Verbal and written communication
- Product knowledge
- Sales expertise
- Direct sales
- Social media savvy
- POS (Cervelle) expert
- Vendor relationship management
Languages
Spanish
Limited Working
Timeline
Sales Manager
Janya Bros. Inc.
01.2024 - Current
Sales Supervisor/Social Media Manager
Janya Bros. Inc.
08.2021 - 01.2024
Customer Service Representative
Janya Bros. Inc.
08.2017 - 08.2021
General Helper
Forrest Machining Inc.
06.2017 - 08.2017
Research Assistant
National Institutes of Health, NIH
01.2015 - 06.2017
Housekeeper
Holy Redeemer Parish
01.2014 - 02.2020
Bachelor of Arts - Political Science, Chemistry
California State Univ. Northridge