Daniel Diaz
North Hills
Summary
Outgoing friendly results driven Barista at Porto's Bakery and Cafe, recognized for exceptional customer service and Positive Demeanor. Strong communication skills to resolve customer issues and effectively communicate with team. Excellent in operating espresso machines, and managing inventory, ensuring a well-stocked environment while maintaining a calm demeanor under pressure.
Overview
7
7
years of professional experience
Work History
Barista Lead
Porto's Bakery And Cafe
05.2022 - Current
- Maintained and operated espresso machines, blenders, coffee brewers, coffee pots, and other equipment.
- Maintained regular and consistent attendance and punctuality.
- Controlled line and crowd with quick, efficient service.
- Managed hundreds of orders per shift in an efficient matter.
- Trained and operated managers and baristas in meeting performance expectations.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
Shift Leader
Dunkin'
09.2020 - 05.2022
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Operated espresso machines and commercial coffee brewers to create beverages.
Cashier
McDonald's
05.2019 - 09.2020
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained clean, safe work area in accordance with regulatory and organizational guidelines.
Education
High School Diploma -
Valley Academy of Arts & Sciences
Granada Hills, CA06-2021
Skills
- Up-selling
- Active listener
- Relationship building
- Goal setting
- Conflict resolution
- Team building
- Positive and professional
- FLUENT IN Spanish
- Attention to detail
- Team collaboration
- Exceptional customer service
- Calm demeanor
Timeline
Barista Lead
Porto's Bakery And Cafe
05.2022 - Current
Shift Leader
Dunkin'
09.2020 - 05.2022
Cashier
McDonald's
05.2019 - 09.2020
High School Diploma -
Valley Academy of Arts & Sciences