Daniel Dau
Lethbridge,AB
Summary
Friendly Help Desk Technician with [Number] years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Help Desk Technician
food distribution
Records Officer
Workshop Assistant
Care Worker
Denis Oyugy, World Vision Kenya
01.2022 - 04.2024
- Advocated for increased access to nutritious foods in underserved communities by partnering with local organizations to establish food distribution programs.
- Implemented food distribution programs that reduced malnutrition rates in vulnerable populations effectively.
- Made independent food distribution decisions in support of company policies and procedures.
- Assisted in food distribution for increased community reach and support.
- Increased efficiency in lunch serving lines by organizing students into orderly queues and assisting with food distribution when needed.
- Supported the smooth operation of the school cafeteria by managing food distribution, ensuring cleanliness, and enforcing rules.
- Streamlined food distribution process by organizing serving stations for optimal efficiency.
- Coordinated food distribution efforts across multiple locations serving low-income families, improving access to healthy meals.
Education
Associate of Applied Science - Accessible Media Production
Faulu Film Production
Kakuma Refugee Camp Kenya12.2019
High School Diploma -
Harvard High School
Eldoret Kenya11.2018
Skills
- Software Updates
- Issue Resolution
- Mac systems
- Friendly and Patient
- Documentation Development
- Active Listening
- Collaborative Team Player
- Problem-Solving
- Customer Communication and Empathy
- Interpersonal Skills
Languages
English
Professional Working
Certification
- [Area of certification], [Company Name] - [Timeframe]
love traveling and listening to music
My love for travelling start with the love for photography and the love for beautiful places all over the world and also my desire to learn foreign languages.
I love listening to music because it can touch my heart and help rest after long work day and also some are educational.
Timeline
Care Worker
Denis Oyugy, World Vision Kenya
01.2022 - 04.2024
Help Desk Technician
food distribution
Records Officer
Workshop Assistant
Associate of Applied Science - Accessible Media Production
Faulu Film Production
High School Diploma -
Harvard High School
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