Daniel Cruz Perez
San Jose,CA
Summary
Driven employee with 5 years of experience working with restaurant teammates. Highly skilled at cleaning and organizing while addressing customer concerns with speed, accuracy and professionalism. Committed to customer satisfaction to resolve complex issues and win customer loyalty.
Diligent Ramp supervisor with solid background in supervising ramp operations. Managed ground handling processes and ensured safe and efficient aircraft turnaround. Demonstrated leadership and problem-solving skills in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Ramp Agent Supervisor
G2 Secure Staff
12.2022 - Current
- Maintained accurate records of all ramp-related incidents for thorough analysis and continuous improvement efforts.
- Streamlined baggage handling processes to ensure timely delivery to aircraft and reduce delays.
- Established strong relationships with key stakeholders, including airline partners, airport authorities, and ground service providers, to facilitate seamless ramp operations.
- Conducted regular audits of safety procedures to identify areas for improvement and enhance overall workplace safety standards.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Restaurant Busser
Mio Vicino
06.2021 - Current
- Assisted with moving furniture and other restaurant service equipment within dining rooms.
- Provided respectful and courteous bussing services while operating within active dining rooms.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Established Great customer service
- Created a customer-focused environment by maintaining organization and accessibility
Program Specialist
Work 2 Future
06.2021 - 08.2022
- Gathered materials needed to run and organize a character development program for at risk youth
- Represented an agency on mainly levels including internal and external meeting
- Coordinated program development with high school and district representative
- Ran a summer school program centered in the values of respect and trust
Education
Associate of Arts - Hvac
De Anza College
Cupertino, CA12-2025
High School Diploma -
Yerba Buena High School
San Jose, CA06.2022
Skills
- Bilingual
- Punctual
- Multitasking skills
- Problem Solving skills
- Teamwork drivin
- Great customers service
- Communication Skills
- Great Customer Relations
- Safety management
Timeline
Ramp Agent Supervisor
G2 Secure Staff
12.2022 - Current
Restaurant Busser
Mio Vicino
06.2021 - Current
Program Specialist
Work 2 Future
06.2021 - 08.2022
High School Diploma -
Yerba Buena High School
Associate of Arts - Hvac
De Anza College
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