Summary
Overview
Work History
Education
Skills
Skill Summary
References
Timeline
Generic

Daniel Cross

Calgary

Summary

I am a self-motivated individual possessing strong problem-solving skills and attention to detail. My strong communication and interpersonal skills add value in a team environment, yet I work effectively independently. I thrive in a fast-paced environment where I strive to provide a high level of service.

Overview

8
8
years of professional experience

Work History

Server/Supervisor

Original Joe’s
12.2023 - Current
  • Welcome and seat guests providing quick and timely service of their orders, attending to any special requests or allergies, and communicating effectively with the kitchen and coworkers
  • Supervise servers, handle customer complaints, discount food accordingly and responsible for scheduling as per restaurant volume
  • Clean, stock, close the bar/restaurant, and cash out for the day, ensuring everything is ready for the opening team the next day.

Client Advisor - Business Services

RBC
07.2022 - 10.2023
  • This role includes all the responsibilities of the Client Advisor role and the following
  • Performed cash management duties, ordered cash for the branch, loaded the ATMs, and ensured the branch operated within cash limits
  • Managed special cash orders for clients including large cash transactions, foreign cash orders, and International Wire Transfers
  • Helped clients with their business tax payments, business deposits and general business account questions.

Client Advisor

RBC
02.2022 - 07.2022
  • Helped clients complete their day-to-day banking transactions, promoted and educated them about online banking, mobile banking and ATM’s
  • Proactively engaged clients to understand their financial needs and goals, advised them on ways that they could save money and make their money work for them
  • Referred clients to the appropriate advisor, scheduled the appointment, and followed up with the appointment to ensure the sale had been completed and credited towards my sales goals
  • Communicated with clients through email and phone calls to keep them informed about any updates with any applications or inquiries regarding their accounts with RBC
  • Helped clients with fraudulent transactions, investigated the transactions further asking discovery questions to understand the situation, started the claim process to get the client their money back and advised the client on next steps to protect themselves from fraud.

Guest Service Agent

Hotel Grand Pacific
06.2021 - 03.2022
  • Checked guests in and out of the hotel, responding to any questions about the facilities and local attractions and ensured all client issues are responded to immediately with client satisfaction
  • Answered phone calls and booked reservations, tailoring interactions based on Signature Worldwide Training to maximize revenue
  • Organized room blocking and arranged promotion packages, coupons and special event cards for guests when they arrived
  • Reviewed all the in-house reservations for the day ensuring that parking and other extra charges have been posted while also making sure there is enough credit on each reservation to cover the minimum cost
  • Created and updated brochures explaining Covid-19 protocols and information about the services offered and services that were cancelled due to the pandemic.

Bartender/Manager

Original Joe’s
11.2018 - 04.2021
  • Welcomed and seated guests providing quick and timely service of their orders, attending to any special requests or allergies and communicated effectively with the kitchen and coworkers
  • Managed servers, handled customer complaints, discounted food accordingly and was responsible for scheduling as per restaurant volume
  • Managed Original Joes Quarry Park Instagram account ensuring there were at least two promotional posts a week
  • Cleaned, stocked, closed the bar/restaurant and cashed out for the day, ensuring everything was ready for the opening team the next day.

Front Desk Agent

Le Germain Hotel
06.2019 - 03.2020
  • Checked guests in and out, responded to any questions about the facilities and local attractions
  • Answered phone calls and booked reservations, tailoring interactions to each guest based on Signature Worldwide training phone etiquette to maximize revenue
  • Responded to general email inquiries and reservation inquiries from guests in a professional and timely manner helping with tour bookings, restaurant reservations, airlines, and vehicle rental services
  • Attended to guests’ needs and questions and ensured any client issues were responded to immediately with client satisfaction.

Front Office Agent

Stoneridge Mountain Resort
05.2017 - 11.2017
  • Checked guests in and out, helped them plan their itinerary by handling reservations with different tour operators, restaurants, airlines, and vehicle rental services
  • Attended to guests’ needs and questions and ensured any client issues were responded to immediately with client satisfaction
  • Answered phone calls and booked reservations, tailoring interactions based on Signature Worldwide training phone etiquette to maximize revenue
  • Responded to email inquiries and reservation inquiries from guests in a professional and timely manner.

Guest Service Ambassador

WestJet (Internship)
06.2016 - 08.2016
  • Provided excellent customer service welcomed guests and helped them to check in swiftly and efficiently, aided with direction to reach their gate and security
  • Answered any questions with respect to flight information and general inquiries
  • Communicated with superiors when customers required special attention to ensure their needs were met.

Education

Certificate - Human Resources Fundamentals

University of Calgary
Calgary, AB
01.2023

Diploma - Travel And Tourism

SAIT Polytechnic
Calgary, AB
05.2017

Skills

  • Financial knowledge
  • Employee Supervision
  • Customer Complaint Resolution
  • Cash Management Strategies
  • Time Management
  • Administrative Skills
  • Detail Oriented
  • Invoicing and Billing
  • Team Leadership
  • Customer Relationship Building

Skill Summary

Professional telephone etiquette training through Signature Worldwide business and training solutions Knowledge of the property management software Roommaster and Opera, creating and updating reservations Experience with the computer reservations system Galileo and Sabre Punctual and well presented, approachable, responsible, and considerate General ledger, budgeting, and cash management skills

References

REFERENCES AVAILABLE ON REQUEST

Timeline

Server/Supervisor

Original Joe’s
12.2023 - Current

Client Advisor - Business Services

RBC
07.2022 - 10.2023

Client Advisor

RBC
02.2022 - 07.2022

Guest Service Agent

Hotel Grand Pacific
06.2021 - 03.2022

Front Desk Agent

Le Germain Hotel
06.2019 - 03.2020

Bartender/Manager

Original Joe’s
11.2018 - 04.2021

Front Office Agent

Stoneridge Mountain Resort
05.2017 - 11.2017

Guest Service Ambassador

WestJet (Internship)
06.2016 - 08.2016

Certificate - Human Resources Fundamentals

University of Calgary

Diploma - Travel And Tourism

SAIT Polytechnic

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Daniel Cross