Daniel Cortez
San Diego,CA
Summary
Customer service-oriented individual with a proven track record of leading high-performance teams. 7 Years of experience as a motivated Job associate Stock, adept at assessing operational needs and finding solutions that result in cost savings, increased revenues, and enhanced customer satisfaction. Resourceful and strong organizational skills have contributed to excellent leadership abilities and success in team building.
Overview
14
14
years of professional experience
Work History
Spa Receptionist
Evans Hotels the Catamaran and Spa
08.2022 - Current
- Using Shopify to process mail order for our guest purchases
- Inputting tracking numbers to our senders
- Making sure the confirmation and signed by the guest
- As a receptionist, becoming more with the Microsoft software
- Also understanding the different terms and conditions of the software known as Spa soft of being able to create profiles for every guest
- Asking them to provide the following information such as a first name, last name, email addresses and phone numbers for contacting the guest when it is needed
- Having also obtained Credit Card information for payment purposes
- Being more familiar with virtual software, such as terminals
- As a second desktop to be able to successfully access the spa’s programmer software to continue running the appointments smoothly
Bellman/front desk assistant
Sheraton San Diego Marinara
11.2021 - 07.2022
- As the face of Sheraton hospitality, we greet guests with a kind welcome and assist them
- First, we checked their IDs and made sure we were speaking to the right person and asked them how many days they’re staying in their rooms with the highest hospitalization as us for representing a very high-end establishment hotel
- Assisting my front desk trying to help the line in a more functional process when it comes to the guest being checked in
- As a Bellman it is my opportunity to make the guest feel as welcome and as comfortable as first coming in as being escorted to the rooms
- Listening carefully and suggesting different sceneries that our hotel can provide or different areas that are in our area
Food runner/prep cook
Jimbo’s Organic Grocery
09.2019 - 11.2021
- Performing preparation duties such as rinsing, peeling, slicing and dicing fruit and vegetables
- Weighing and measuring ingredients
- Wrapping, date-labeling, and storing food items
- Cleaning and organizing work areas, equipment, and utensils station
- In charge - of packaging large quantities of food in containers and label and place them on display window for customers to take
Stock Associate
Forever 21
04.2011 - 08.2015
- The morning crew must make sure all our best sellers are filled every morning before we are opening, one of my duties as a stock member is to prepare our sells room by change the prices for the new markdown, fill, size, and color coordinate
Education
Trade College - Continuing Education for Credentials towards Certifications
California Institute of Art and Technology
San Diego, CA10.2024
High School Diploma - Algebra
Crawford High School
San Diego, CA01.2013
Skills
- Customer Service
- Neat Receiving
- Retail
- Scanning
- Detail-oriented
- Perfect attendance record
- Resolution-oriented
- Strong communication skills
- Reliable and dependable
- Positive outlook
- Time management
- Excellent multi-tasker
- MS Office proficient
- High-end fashion knowledge
- Approachable
- Reservations Coordination
References
- Kacey O’Rourke, Spa Director, Catamaran Resort Hotel and Spa, 3999 Mission Boulevard, San Diego, CA, 92109, 858-539-8675, korourke@catmaranresort.com
- Southida Fry, Spa Director, The Lodge at Torrey Pines, 11480 N Torrey Pines Rd, La Jolla, CA, 92037, (858) 777-6690, sfry@lodgetorreypine.com
- Brielle Grado, Spa Manager, Catamaran Resort Hotel and Spa, 3999 Mission Boulevard, San Diego, CA, 92109, 858-539-8675, malenie.pathel@gmail.com
Timeline
Spa Receptionist
Evans Hotels the Catamaran and Spa
08.2022 - Current
Bellman/front desk assistant
Sheraton San Diego Marinara
11.2021 - 07.2022
Food runner/prep cook
Jimbo’s Organic Grocery
09.2019 - 11.2021
Stock Associate
Forever 21
04.2011 - 08.2015
High School Diploma - Algebra
Crawford High School
Trade College - Continuing Education for Credentials towards Certifications
California Institute of Art and Technology
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