Daniel ConRoy
Modesto
Summary
Dynamic customer service professional with experience at Walgreens, excelling in active listening and critical thinking to resolve complex issues. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in managing high-stress situations while maintaining professionalism, ensuring a positive experience for all patrons.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Hope Chest
04.2025 - 05.2025
- Assisted customers with inquiries, providing accurate information and resolving issues efficiently.
- Learned company policies and procedures to deliver high-quality customer support.
- Provided product knowledge support, helping customers make informed purchasing decisions.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Customer Service Representative
Walgreens
02.2025 - 04.2025
- Maintained a positive attitude while managing challenging customer interactions professionally.
- Adapted quickly to new tools and technologies, improving response time on customer requests.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Lifeguard
Cedar Fair
05.2022 - 08.2022
- Monitored pool area to ensure safety of patrons and enforce rules effectively.
- Responded promptly to emergencies, administering first aid and CPR when necessary.
- Assisted in maintaining cleanliness and organization of the facility, including equipment checks.
- Educated guests on water safety practices and proper use of facilities.
- Observed and reported any hazards or unsafe conditions to management immediately.
- Engaged with patrons to promote a welcoming environment while ensuring compliance with safety regulations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Upheld hygiene standards in pool and surrounding area.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
Education
Enochs High School
Modesto, CA06-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
Timeline
Customer Service Representative
Hope Chest
04.2025 - 05.2025
Customer Service Representative
Walgreens
02.2025 - 04.2025
Lifeguard
Cedar Fair
05.2022 - 08.2022
Enochs High School
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