Daniel Christian
Beechville,NS
Summary
Diligent Security professional with three years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Professional III
Manulife
02.2024 - Current
- Managing all aspects of customer service and addressing customers’ needs through inbound phone, email, online chat, and outbound follow-ups
- Helping clients understand policy terms, benefits, and coverage limits
- Addressed questions from customers with efficiency, offering prompt resolutions.
Member Experience Specialist II
NTT-BPO
09.2022 - 02.2024
- Handled inbound calls from both business and consumer account holder and offered professional support for charge disputes, card cancellation and fraud-related issues
- Addressed questions from customers and business account holders with efficiency, offering prompt resolutions
- Worked in Tandem with cross-functional teams to improve customer satisfaction and accelerate case resolutions, including fraud prevention and technical support.
Healthcare Security Guard
Mediclinic City Hospital
04.2020 - 11.2021
- Monitored and managed every employee’s access to the property, prevented unauthorized individuals from entering and reported any attempted violations of hospital policy
- Exercised extreme discretion and confidentiality while handling private and sensitive information
- Controlled access to premises by maintaining a logbook, issuing visitors badges and confirmed credentials of individuals entering the facility
- Responded promptly to alarms, security incidents and medical emergencies.
Security Guard
ATLANTIS DUBAI
02.2018 - 03.2020
- Conducted thorough security, fire, and life safety inspections of the property as instructed
- Monitored surveillance cameras and alarm systems and respond promptly to security breaches
- Aided employees, guests, visitors, and escorted individual to designated areas
- Documented and reported in detail daily activities and suspicious behaviors via the appropriate channels
- Controlled unauthorized parking ensuring parking only in designated areas.
Education
Post-Baccaleurate Diploma - Business Management
Cape Breton University
Sydney, NS12.2023
Philosophy - Philosophy
University Of Port-Harcourt Nigeria
River State, Nigeria02.2017
Skills
- Communication
- First Aid and CPR
- CCTV Operation
- Firefighting Equipment
- Surveillance Software And Equipment
- Conflict Management
- Observation
- Teamwork
- Integrity
- Violent Behavior Management
- CRM Software
- Feedback Handling
- Active Listening
- [Product or Service] support
Certification
- 11/2023, 11/2026, Standard First Aid and CPR/AED Level C, Canadian Red Cross
- 01/2018, 12/2021, SIRA Certificate, International Centre for Security and Safety (ICSS)
Languages
English
Full Professional
Timeline
Customer Service Professional III
Manulife
02.2024 - Current
Member Experience Specialist II
NTT-BPO
09.2022 - 02.2024
Healthcare Security Guard
Mediclinic City Hospital
04.2020 - 11.2021
Security Guard
ATLANTIS DUBAI
02.2018 - 03.2020
Post-Baccaleurate Diploma - Business Management
Cape Breton University
Philosophy - Philosophy
University Of Port-Harcourt Nigeria
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