Daniel Charbonneau

General Manager

Gord's Rentals

07.1999 - 12.2024

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Formulated policies and procedures to streamline operations.
Implemented operational strategies and effectively built customer and employee loyalty.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Reduced time to market for new products by optimizing development processes and enhancing cross-functional team collaboration.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Pioneered corporate social responsibility program, building community engagement and enhancing brand reputation.
Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Trained and guided team members to maintain high productivity and performance metrics.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managed purchasing, sales, marketing and customer account operations efficiently.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.