Daniel Cervantes
Toronto,Canada
Summary
Experienced Business Analyst with a strong background in data analysis, project management, and stakeholder engagement. Proven ability to manage multiple tasks in fast-paced environments and deliver strategic solutions through effective collaboration and technical expertise. Seeking to leverage expertise in requirements gathering and process improvement to excel in a new Business Analyst role.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Business Analyst
Bell Canada
09.2011 - 11.2024
- Conducted stakeholder interviews to gather requirements
- Managed multiple concurrent tasks in a fast-paced environment
- Collaborated with developers to ensure that product designs meet customer needs
- Facilitated communication between stakeholders and technical teams
- Performed gap analysis on current systems and proposed solutions
- Built relationships with internal customers to ensure successful project outcomes
- Partnered with teams to guide quality and process improvements
- Identified and documented business requirements utilizing Agile methodology
- Provided training sessions on new software applications and tools
- Generated reports to track and analyze project performance and progress
- Produced comprehensive documents outlining the scope of work for projects
- Utilized SQL queries for ad hoc data analysis requests from stakeholders
- Identified potential risks and developed mitigation strategies accordingly
- Supported technical needs during user acceptance testing cycles
- Analyzed existing systems and processes, identifying areas for improvement
- Designed automated reporting processes utilizing SQL queries and Excel macros for streamlined data analysis.
Data Analyst
Bell ExpressVu
06.2008 - 09.2011
- Utilized Microsoft Excel to generate reports and graphs based on complex datasets
- Analyzed data trends and created visualizations for management review
- Created SQL queries to extract data from multiple sources for reporting purposes
- Collaborated with other departments to ensure data accuracy and integrity
- Created visual representations of data with charts, graphs or infographics
- Implemented visualizations and dashboards to help senior management make informed decisions
- Designed and developed reports and analytics using modern data visualization tools
- Reviewed large amounts of data across multiple platforms and sources to determine operational impacts and needed actions
- Recommended changes to policies, procedures or processes based on findings from data analysis
- Used automated reports to help stakeholders understand complex data
- Utilized SQL queries to extract relevant data from databases for analysis purposes
- Provided technical support for existing reports, dashboards, and other tools
- Documented specifications for business intelligence or information technology reports and dashboards
- Maintained library of model documents, templates, and other reusable knowledge assets.
Reporting Analyst
Bell ExpressVu
07.2006 - 06.2008
- Prepared and maintained documentation for critical reporting functions, processes and data sources
- Generated ad-hoc reports to provide insights into operational performance of the company
- Created executive dashboards for senior management to track key performance indicators
- Utilized advanced Excel functions such as pivot tables, VLOOKUPs and macros to automate processes
- Created PowerPoint presentations to summarize key findings from research.
Dispatch Supervisor
Bell ExpressVu
05.2004 - 07.2006
- Trained, coached and mentored new hires in dispatch operations
- Assisted with the development of new policies related to dispatch operations as needed
- Conducted performance reviews for team members to identify areas of improvement
- Developed and maintained strong relationships with customers, vendors and other internal departments
- Coordinated emergency response efforts when necessary due to inclement weather or other unforeseen circumstances.
Dispatch Manager
Jonic International
03.2002 - 05.2004
- Adapted quickly to changing conditions while remaining focused on meeting deadlines
- Utilized problem solving skills to quickly resolve issues in the dispatch system
- Communicated effectively with team members throughout the dispatch process ensuring accuracy at every stage
- Managed inventory of vehicles, tools, and parts used in the dispatch process
- Investigated customer complaints regarding delivery delays or discrepancies in service levels provided
- Created daily reports detailing any delays or discrepancies in service delivery.
Education
BBA - Business Administration
Universidad Autonoma De Aguascalientes
09.1998
Skills
- Requirements gathering
- Data analysis
- Stakeholder management
- Team collaboration
- User acceptance testing
- Negotiation
- Business process mapping
- Data mapping
- Test case scenarios
- Verbal and written communication
- Agile methodologies
Certification
- Business Analyst Certification
- Agile Methodology Certification
Languages
Spanish
Timeline
Business Analyst
Bell Canada
09.2011 - 11.2024
Data Analyst
Bell ExpressVu
06.2008 - 09.2011
Reporting Analyst
Bell ExpressVu
07.2006 - 06.2008
Dispatch Supervisor
Bell ExpressVu
05.2004 - 07.2006
Dispatch Manager
Jonic International
03.2002 - 05.2004
BBA - Business Administration
Universidad Autonoma De Aguascalientes
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