Daniel Cerda
Escondido,CA
Summary
Help Desk Technician with Golden Star Technology contracted at Beckman Coulter Inc and Sciex. Offering strong foundation in technical support and keen willingness to learn and grow in dynamic environment. Brings solid grasp of computer systems and software, along with technical troubleshooting capabilities. Ready to use and develop technical skills and problem-solving abilities in any driven role.
Overview
2
2
years of professional experience
Work History
Help Desk Technician
Golden Star Tech.\Beckman Coulter Inc
Carlsbad, CA
06.2024 - Current
- Deployed computers with Intune and PXE booting.
- Coordinated vendor interactions for onsite issues, including Xerox support and networking equipment deployment.
- Monitored UPS systems to ensure operational reliability.
- Ensured compliance with established standards, policies, and procedures.
- Collaborated with IT team members to identify system requirements and resolve problems.
- Resolved network connectivity issues. (Splunk, ISE, Solar winds)
- Proficient use of remote tools. (BOMGAR)
- Installed operating system updates as required by company policy.
- Identified recurring technical issues and provided solutions to prevent future incidents.
- Configured security settings or access permissions for groups and individual users.
- Resolved customer inquiries in a timely manner while providing excellent customer service as a site lead.
- Maintenance on printers or scanners.
- Managed user accounts (passwords, resets and deletion)
- Detailed inventory management of asset stock.
- Supplied critical information for an ISO 27001 audit.
- Provided fix for 2024 CrowdStrike issue
Education
Graduate Certificate - Information Technology
Google Coursera
10-2023
Skills
- Courteous demeanor
- Remote support
- Quick learner
- Hardware expertise
- Performance under pressure
- Microsoft 365 suite
- Microsoft Intune management
- Ticketing systems: Cherwell, ServiceNow
- Windows operating systems: 10/11/7/X
- Mac OS
- Microsoft Teams collaboration
- System administration
- Network support
Timeline
Help Desk Technician
Golden Star Tech.\Beckman Coulter Inc
06.2024 - Current
Graduate Certificate - Information Technology
Google Coursera