DANIEL CASTILLO
Chula Vista
Summary
Bilingual healthcare professional with over 6 years of experience in case management, behavioral health coordination, and program compliance. Skilled in supervising staff, providing consultation, and ensuring adherence to confidentiality, mandated reporting, and clinical standards. Strong ability to support multidisciplinary teams, deliver patient-centered care, and work effectively in multicultural environments. Experienced in training, quality assurance, and navigating county and state healthcare systems.
Overview
16
16
years of professional experience
Work History
Case Manager
San Ysidro Health
06.2021 - Current
- Provide clinical support, supervision, and consultation for patients navigating complex care needs, including behavioral health.
- Coordinate care with physicians, therapists, and hospital staff, ensuring adherence to compliance standards and discharge protocols.
- Review and maintain accurate case files and electronic records, supporting quality assurance and program compliance.
- Train and mentor staff on confidentiality, mandated reporting, and crisis intervention.
- Advocate for patients and families, ensuring access to community resources and behavioral health services.
Referral Specialist
San Ysidro Health Center
01.2020 - 06.2021
- Coordinated referrals to behavioral health, specialty, and dialysis-related services, ensuring compliance with provider and insurance requirements.
- Delivered ongoing consultation to patients and staff, facilitating continuity of care.
- Tracked and analyzed referral metrics to support program performance and compliance reporting.
- Worked closely with multidisciplinary teams to improve outcomes for diverse patient populations.
Program Director Assistant
YMCA
07.2017 - 02.2019
- Assisted with supervision and mentoring of program staff, ensuring compliance with organizational and program standards.
- Coordinated youth wellness and educational programs, promoting equity and multicultural engagement.
- Maintained program documentation, scheduling, and reporting to support operational compliance.
Youth Leader
Boys and Girls Club
11.2014 - 12.2016
- Developed interesting course plans to meet academic, intellectual, and social needs of students.
- Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials.
- Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.
- Taught English Literature to grades 10-12.
- Taught Creative writing to a diverse class of 20 students.
- Coordinated after school tutoring hours with other teachers to help students in need of extra attention.
Cashier
Taco Bell
11.2013 - 04.2014
- Worked overtime shifts during busy periods.
- Provided professional and courteous service at all times.
- Operated cash register with proficiency.
- Rotated stock to maintain freshness.
- Worked with customer service to resolve issues.
Cashier
Taco Bell
09.2012 - 05.2013
- Assessed customer needs and responded to questions.
- Cleaned and straightened work area.
- Bagged merchandise by following standard procedures.
- Organized register supplies.
- Worked with customer service to resolve issues.
- Operated cash register with proficiency.
- Worked overtime shifts during busy periods.
Sales Representative
Aeropostale
11.2009 - 01.2010
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Opened and closed the store which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions, and orders.
- Cashiered with two cash registers at once in tandem to maximize customer flow.
Education
Associate of Arts - Business Administration
Southwestern Community College
Chula Vista, CABusiness Administration and Financial Analyst Communications, English, Public Relations, and Journalism coursework. Also accomplished advanced coursework in Spanish. -
Skills
- Clinical Supervision & Staff Training
- Behavioral Health & Crisis Management
- Compliance: Confidentiality & Title 9 Regulations
- Case Management & Care Coordination
- Patient Advocacy & Confidential Documentation
- Program Quality Assurance & Reporting
- Bilingual: English & Spanish
- Interdisciplinary Team Collaboration
Education and Training
true
Timeline
Case Manager
San Ysidro Health
06.2021 - Current
Referral Specialist
San Ysidro Health Center
01.2020 - 06.2021
Program Director Assistant
YMCA
07.2017 - 02.2019
Youth Leader
Boys and Girls Club
11.2014 - 12.2016
Cashier
Taco Bell
11.2013 - 04.2014
Cashier
Taco Bell
09.2012 - 05.2013
Sales Representative
Aeropostale
11.2009 - 01.2010
Associate of Arts - Business Administration
Southwestern Community College
Business Administration and Financial Analyst Communications, English, Public Relations, and Journalism coursework. Also accomplished advanced coursework in Spanish. -
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