Overseeing all Toronto Hydro sites security needs and providing assistance whenever necessary.
Vetting all guard reports and ensuring every report falls in-line with the extremely high standard the client expects.
Writing reports and conducting investigations into various situations (ie. property damage, trespassing, medical emergencies).
Being a leader to all the guards on my team and ensuring they do all their assignments and are conducting their proper patrols.
Doing monthly audits to ensure every Toronto Hydro site is up to date with all protocols.
Creating employee profiles and access cards.
Control Room Officer
Paragon Security
03.2022 - 11.2022
Conduct access control duties which including vetting all contractors and visitors to see if they had proper access
First point of contact for anyone making calls in regards to any issues related to Security
Make service calls for elevators, doors, windows, and any of general maintenance around the site
Write over 50 emails per day to property managers, TPS, Paragon head office, and any other entity that would need to be contacted by security
Conduct daily audits on keys and equipment on site
Do various office housekeeping duties, which included printing notices, assisting site guards with equipment needs, provide new hires with training manuals and other tasks
Call fire alarm company in regards to any changes or problems with the fire panel
Site Supervisor
A.S.P. Security Services
05.2018 - 12.2021
Ensured safety and security of the site I was supervising for staff, patrons, and fellow guards
Responsible for communication between property managers, site managers, and guards
Thorough knowledge of emergency protocols, as well as laws and by laws which impact the site
Including how to ineract with EMS, TPS, and Toronto Fire to aid and assist in emergency situations
Use of CCTV cameras for surveillance and saving footage for Toronto Police or property management
Issued parking tickets for improperly parked vehicles and detailed knowledge of parking laws and procedures
Assist the head office in making the schedule for the site guards
Aid front office with on-boarding process and training all new guards in site specific rules and procedures
Education
BA - English Literature
Ryerson University
Skills
Microsoft Office: Proficient in; Word, Excel, and Power Point
Communication:
Can communicate in a variety of ways including, phone calls, emails, and in person Elite skills in crafting emails and written documents
Typing: Excellent typer with experience typing under pressure and on strict deadlines Typing speed is approximately 55 WPM (Words Per Minute)
Multitasking and Handling Stress: Plethora of experience doing multiple tasks at one time Also a lot of
Experience doing tasks under immense pressure Also providing solutions to complex problems as they arise
Throughout the day
Leadership: Maintained a team focused environment with the guards I was tasked with supervising Providing teaching and assistance to any guards that needed help Also showed leadership and took the reins in emergency situations
Office Cleanliness: Ensuring the workspace myself and my team is clean and safe for every Coordinator in our shared space
References
Jermaine Black - Securitas Operations Manager - 416-903-1407
Ashwinder Singh - Securitas Office Coordinator Team Lead - 416-520-8581