Dedicated Member Service Representative with proven expertise in issue resolution, bilingual communication, and financial transactions. Committed to enhancing customer satisfaction and streamlining service processes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Member Service Representative
Planet Fitness
San Diego, CA
01.2025 - Current
Assisted members with account inquiries and service requests, ensuring prompt resolution.
Managed incoming calls, prioritizing urgent issues for timely responses.
Educated members on product offerings, enhancing customer understanding and satisfaction.
Collaborated with team to streamline service processes, improving overall efficiency.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained high-quality service by adhering to company policies and standards in all member interactions.
Sandwich Artist
SUBWAY®Restaurants
San Diego, CA
12.2023 - 08.2024
Prepared and assembled sandwiches according to customer specifications.
Maintained cleanliness and organization of workstations in compliance with health standards.
Assisted customers by providing menu information and suggestions based on preferences.
Operated food preparation equipment safely and efficiently to ensure quality output.