Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Daniel Bravo

San Diego

Summary

Dedicated Member Service Representative with proven expertise in issue resolution, bilingual communication, and financial transactions. Committed to enhancing customer satisfaction and streamlining service processes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Member Service Representative

Planet Fitness
San Diego, CA
01.2025 - Current
  • Assisted members with account inquiries and service requests, ensuring prompt resolution.
  • Managed incoming calls, prioritizing urgent issues for timely responses.
  • Educated members on product offerings, enhancing customer understanding and satisfaction.
  • Collaborated with team to streamline service processes, improving overall efficiency.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Sandwich Artist

SUBWAY®Restaurants
San Diego, CA
12.2023 - 08.2024
  • Prepared and assembled sandwiches according to customer specifications.
  • Maintained cleanliness and organization of workstations in compliance with health standards.
  • Assisted customers by providing menu information and suggestions based on preferences.
  • Operated food preparation equipment safely and efficiently to ensure quality output.

Education

Bachelor of Science - Anthropology

San Diego State University
San Diego, CA
06-2028

High School Diploma -

Gompers Preparatory Academy
San Diego, CA
05-2024

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support
  • Issue resolution
  • Product sales
  • Point-of-sale system
  • Bilingual

Certification

-Certified CPR-AED

Languages

Spanish
Native or Bilingual

Timeline

Member Service Representative

Planet Fitness
01.2025 - Current

Sandwich Artist

SUBWAY®Restaurants
12.2023 - 08.2024

Bachelor of Science - Anthropology

San Diego State University

High School Diploma -

Gompers Preparatory Academy
Daniel Bravo