Daniel Boutot

Shoppers Drug Mart is the leader in Canada's retail drug store marketplace and is the number one provider of pharmacy products & services.

• Worked on feature development and code implementation on front-end web applications, back-end API services, API portal and API gateway capabilities.
• Liaised with over 20 resource on product team and development team to help break down requirements.
• Broke project into epics and implementable user stories.
• Performed critical analysis on information consolidated from multiple sources, identified and resolved conflicts and broke down high-level information into detailed workable requirements.
• Produced business requirements, master story list, sprint planning and design documents.
• Analyzed business requirements to understand business needs, combined business and systems knowledge to create functional designs.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.

TELUS HNS provides computerized claim adjudication, pharmacy payment, and several batch and administrative support for Ontario Ministry of Health applications. Pharmacies submit drug benefit claims electronically and HNS validates eligibility, provides drug utilization review information messages, authorizes payment and calculates government share of eligible prescription costs.

• Major projects worked on recently for the Ontario Ministry of Health have included Limit Professional Fees (MQD), SCP Income Verification, OHIP+, Increase Income Threshold, Increase Seniors Co-payment deductible, Increase Co-payment Ceiling, UCSBD, LTC Dispensing Fee, and AODA Compliance.
• Creation of all documentation as part of the development life cycle, examples being Business Requirements, Functional Requirements, Use Cases, User Stories, Design and Architecture documents.
• Initiated a process improvement project to enhance processes and perform continuous integration and continuous delivery. Decreasing potential errors and improving quality by 25% while increasing frequency and stability of deliveries.
• Created and presented proof of concepts using new architecture, technologies, processes, and tools to management team, outlining how development and quality could be improved with about 70% reduction in effort, improved quality and flexibility.
• Outlined and documented accessibility issues that exist within BPCS application, as per WCAG 2.0, level A and AA, and solutions implemented in order to make application AODA compliant.
• Conducted meetings to identify, document and review program specifications and process models.
• Collaborated closely with upper management to drive strategy through development and implementation of new processes.
• Enhanced project management skills by defining and presenting system solutions and timelines to meet business needs or technical problems.
• Monitored project progress by tracking activities and publishing progress reports.
• Developed flowcharts and diagrams to describe and lay out logical operational steps.

Loblaw Companies Limited is Canada's largest food distributor and leading provider of general merchandise, drugstore and financial products and services.

• Demonstrated exceptional ability as a fast learner and self-motivated team member by quickly learning unfamiliar applications and in-house proprietary applications in a matter of days.
• Reviewed and investigated issues during testing and provided problem resolution.
• Streamlined processes and requirements resulting in deliverables being delivered on time, and eliminating unnecessary status meetings saving, project and senior managers 4 hours in meetings per week.
• Created an application to automate Test Data Management activities to ensure that valid data existed in multiple applications and was accurate to 100% for testing scenarios. This application also saved approximately $4500.00 for every request in man hours alone. Since September 2011 this has saved at least $250,000.00 in direct costs.
• Liaised with multiple teams over multiple projects in order to ensure deliverables were delivered in a timely fashion.
• Performed French language testing for stores and WMS Manhattan applications.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed team of 4 employees, overseeing hiring, training, and professional growth of employees.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.

Canada's leading health claim management company serving more than 6.5 million drug plan members and 2 million dental plan members to ensure high-quality healthcare and cost-effective healthcare products.

• Collaborated with Project Managers, Business Analysts and Team Leads during early stages of project to develop effective strategies.
• Escalated project-related issues quickly to help Project Manager rectify problems and avoid delays.
• Coordinated requirement gathering workshops and worked closely with SMEs to translate verbal requirements and analysis into written documents.
• Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
• Designed, developed, and integrated software solutions based on business requirements and objectives.
• Balanced multiple projects by completing and updating documentation, managing scope, and adjusting schedules.
• Collaborated with Developers and QA to introduce automated testing protocols, shortening software validation timeframes by 55%.
• Collaborated closely with upper management to drive strategy through development and implementation of new processes.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
• Communicated and explained business requirements to team members to understand and implement functional demands.
• Analyzed existing systems and databases and recommended enhancements to solve business needs.

Global leader in the development and implementation of online trading systems.

• Provided exceptional levels of customer service and developed client rapport within short period by being pro-active, identifying risks and determining solutions.
• Involved in providing support to programming staff in areas of SQL query writing, query optimization and PL/SQL coding.
• Defined high-level system scope and objectives for Single Sign on project in BMO investor line product that increased user-friendliness by 25%.
• Deliver detailed business requirements for online banking functionality involving third-party software vendor.
• Built strategic networks and strong business relationships with customers, which substantially increased customer loyalty.
• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Trained and managed team of developers and discussed issues in order to provide resolution and apply best practices.

Performs oil analysis tests for gasoline, electric, propane, diesel engines, and heavy machinery for (paper machinery, hydraulic systems, transmissions, gearbox, pumps, compressors, etc.).

• Contributed to global market penetration by creating version sold to Repsol YPF that operates in 31 countries with 25 000 employees.
• Designing, implementing, and testing software applications.
• Performance tuning and trouble shooting.
• Implementing and coding new methodologies.
• Documented program development and revisions and accurately maintained historical records.
• Participated in design sessions with clients to ascertain all project specifications for applications, databases, and systems.

Bilingual school that offers career programs in technology, business, health care, and design.

• Tutored 30 students in programming practices improving student pass rate to 90% resulting in students' recommendation for permanent teaching position.
• Tutored individual students and taught classes on programming languages and Logic.
• Maintained detailed and accurate records of student progress.
• Planned educational and program according to students' abilities.
• Corrected papers and assignments.
• Established excellent rapport with all students.