Daniel Bontje
Calgary,Canada
Summary
Experienced creative and customer care professional dedicated to surpassing service objectives through exceptional support and a diverse background of skills. Proficient in building strong relationships and fostering trust, internally within organizations and externally with key stakeholders and the community. Skilled at effectively managing these connections to drive mutual success and deliver exceptional customer experiences.
Overview
11
11
years of professional experience
Work History
Standardized Patient Trainer
Pharmacy Exam Board of Canada
09.2013 - Current
- Biannually hire and train a staff of 35+ to perform diverse roles in administrating the Pharmacy Exam.
- Provided one-on-one mentoring to help individuals thoroughly understand and accomplish their role in a high stakes, high security environment.
- Coached employees on best practices, providing constructive feedback to support their growth and ability to hit extremely specific success metrics.
- Worked with teams across Canada to ensure standardization and quality control.
Customer Care Specialist
Rogers Communications
07.2023 - 08.2023
- Working within a large organization, I trained extensively in customer care strategies and policies, then used that training to turn frustration into satisfied repeat customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Provided customers with detailed information on company products, services and materials.
Employment/Community Support Worker
Paul Sawka
08.2018 - Current
- Worked to bridge the gap in function that would prevent Paul from achieving employment and independence.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Established trust-based relationships with client through empathetic communication and active listening skills.
- Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
- Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
Multimedia Editor
Culinaire Magazine
07.2018 - 07.2020
- Themed and sourced articles and diverse content relating to food and wine in Alerta and grew the magazine's online presence.
- Resolved technical issues quickly during post-production processes to ensure seamless integration of all media components.
- Coordinated with senior leadership teams to align multimedia content strategy with overall business goals and messaging.
- Contributed to brand identity development through the creation of visually engaging graphics and animations.
Sales Executive
Calgary’s Child Magazine
10.2020 - 09.2021
- Leveraging my previous experience in the publication industry, I connected with local businesses to develop relationships and sell advertising contracts.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Web Administrator
Canadian Down Syndrome Society
05.2018 - 01.2020
- Moved all web maintenance in-house to provide better and more streamlined service at a significant saving for the organization.
- Created custom reporting dashboards using data visualization tools that allowed stakeholders to make informed decisions.
- Integrated third-party applications into existing web infrastructure to enhance functionality and streamline operations.
- Managed multiple projects simultaneously while adhering to strict deadlines, prioritizing tasks effectively based on urgency and importance.
Creative Director
New West Symphony and Chorus
09.2015 - 09.2019
- When the original founders of New West Symphony and Chorus left to pursue international work, I was nominated to take the role of Creative Director and along with the newly appointed Executive Director worked to not only maintain the group as it existed, but to reformat and transition from a founder-led passion project to a sustainable and effective non-profit organization.
Education
BA - Psychology
University of Calgary
01.2022
Skills
Disability Awareness
Individualized support
Mental health knowledge
Social integration
Data Entry and Reporting
Interpersonal Communication
Relationship Building
Teamwork and Collaboration
Multitasking
Community Service
New West Symphony and Chorus, Creative Director, 09/01/15, 09/30/19, Maintained and transitioned the group to a sustainable non-profit., Identified key talents and raised them into leadership positions., Communicated effectively within a large volunteer organization., Built a healthy community that exceeded fundraising goals.
Timeline
Customer Care Specialist
Rogers Communications
07.2023 - 08.2023
Sales Executive
Calgary’s Child Magazine
10.2020 - 09.2021
Employment/Community Support Worker
Paul Sawka
08.2018 - Current
Multimedia Editor
Culinaire Magazine
07.2018 - 07.2020
Web Administrator
Canadian Down Syndrome Society
05.2018 - 01.2020
Creative Director
New West Symphony and Chorus
09.2015 - 09.2019
Standardized Patient Trainer
Pharmacy Exam Board of Canada
09.2013 - Current
BA - Psychology
University of Calgary
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