Daniel Bonilla

• Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
• Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
• Developed and maintained strong customer relationships by promptly addressing and resolving customer concerns.
• Listened to customers in actively to assess issues and provide accurate information.

Start and end services under different account holders.

Troubleshooting and reporting outages.

Bill Review.

Billing Disputes

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
• Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
• Followed up with patients to reschedule missed appointments.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Work relation ended due to resort shutting down for COVID 19

• Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.
• Cleared dishes, trays and carts from rooms with discretion and professionalism.
• Kept work environments, equipment and trays clean and sanitized for guests.
• Completed ordered with speed and accuracy, maintaining exceptional service standards each day.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Investigated and resolved customer inquiries and complaints quickly.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• AAA training taken due to hotel being a 5 diamond resort.

• Boosted customer satisfaction and service delivery to strengthen customer loyalty.
• Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
• Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
• Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
• Family owned business, worked 50+ hours since it was its first year of operations