History of exceeding expectations through dependable and effective performance. Proactive problem-solver with a positive mindset. Focused on continuous learning and development in insurance sales, networking, and enhancing customer experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Associate Account Executive
AIM Insurance
Burlington, Ontario
05.2025 - Current
Generated leads through cold-calling and networking, enhancing client acquisition efforts.
Prepared and delivered customized insurance proposals to prospective clients, presenting coverage options and pricing across multiple carriers.
Followed up on outstanding proposals and managed the full sales cycle from initial outreach through policy binding.
Provided customer service support and resolved client inquiries.
Maintained accurate records of client interactions and account updates, ensuring streamlined follow-up processes.
Developed promotional materials including brochures, flyers, and newsletters to support marketing initiatives.
RETAIL LENDING OFFICER
Bank of Nova Scotia
Hamilton, Canada
05.2019 - 04.2025
Responsible for the independent review of applicants' credit profiles; authorizing and recommending loans for approval.
Developed strong interpersonal relationships with clients through active listening and engagement.
Recognized by area sales and finance managers for professionalism and exceptional customer service skills in phone interactions.
Ensured strict compliance with customer confidentiality, PIPEDA, and company policies.
Collaborated with team leads to improve processes, enhancing team efficiency and ensuring compliance with regulations.
Trained twenty-five new hires on key tasks for the position, focusing on proof of income processes and essential computer skills.
Received the Top Individual Performance award in 2020.
ASSOCIATE
Cedar Springs Health and Racquet Club
Burlington, Canada
11.2016 - 08.2018
Greeted party guests and discussed day's agenda with parents to ensure smooth party experience.
Worked seamlessly with front desk, catering, and pool staff to ensure the child/parents and their guests received top-tier customer service.
Led the launch of the new after-school Kids Program in the gym.
Created engaging activities and obstacle courses to enhance children's enjoyment and participation.
Coordinated daily with co-workers to maintain a positive and safe environment for campers.
Education
Diploma - Insurance
Mohawk College
Hamilton
04-2025
Skills
Client relations
Problem-solving
Documentation review
Adaptability
Self-motivation
Integrity and trustworthiness
Certification
• RIBO (Achieved 94% on the exam) • CIP In-Progress (8 of 10 courses completed)