Daniel Bernard
Buchanan Technologies
Dalhousie,NB
25
years of professional experience
Work History
IT Support Specialist
2 Years 5 Months- This is an IT Support Specialist Remote full-time role
- Basic System/device support (Dell/Microsoft PC, Windows 10 OS, Microsoft 365 applications)
- Basic Network/connectivity support
- Basic Server/Print service support
- Basic AV room system support
- New Field Office Site surveys
- New technology deployments (Kiosk PC & Display, Router, Wireless AP
- Smartphone Support
- Ipad Support
- Desktop and Laptop support
- Broadband/Cellular Internet
- PC Imaging/refreshes
- Misc. Tier 1 and desktop support
Customer Support analyst
1 Year 4 Months- I provide technical support for software automation in the concrete ready mix business throughout North America and European countries.
- My responsibilities include troubleshooting concrete plant errors and downtime remotely.
- I have daily meetings with the Support team leader and company-wide meetings every 3 weeks.
Lawn Care Worker
- Mowed and edged lawns, using power mowers, and edgers.
- Operated a variety of equipment including mowers, tractors, edgers, blowers, trimmers, hedge clippers, aerators and sprayers.
- Shoveled, spread, and leveled soil, gravel, and stones.
Owner Manager
13 Years 1 Month- I was in customer service and sales and repairs in computers and wireless network installation.
- Data back up Windows setup, Hardware and Software Repair.
Customer Service IT Support
3 Years- Demonstrated strong problem-solving skills to resolve customer issues quickly and efficiently.
- Maintained up-to-date knowledge of product information and services in order to answer customer questions accurately.
- Developed and maintained positive working relationships with colleagues and supervisors.
- Diagnosed network problems by running ping tests and trace routes to isolate the source of the issue.
- Provided technical assistance when necessary to troubleshoot any issues that arose
Education
High school graduate
- Qualifications:
- At least 20 years of experience in desktop support or a similar role.
- Strong understanding of computer hardware, software, and networking principles.
- Exceptional ability to diagnose and resolve technical issues efficiently.
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical users.
- Ability to work effectively both independently and as part of a team.
Skills
Hard Skills
Technical Skills: IT Support
Network Administration
Software & Tools: Microsoft Office Suite
Adobe Creative Suite
QuickBooks
Language Skills: French
English
Soft Skills
Communication: Public speaking
Writing
Active listening
Negotiation
Presentation skills
Leadership & Management: Team leadership
Conflict resolution
Decision-making
Delegation
Strategic planning
Interpersonal Skills: Empathy
Collaboration
Networking
Customer service
Relationship building
Time & Self-Management: Organization
Prioritization
Adaptability
Stress management
Goal setting
Languages
French & English
Software
- Microsoft 365 , PDF, Helix, Service Now, Jira, Sage 50, Quick Books,
Interests
Soccer
Tennis
Hockey
Timeline
IT Support Specialist
Buchanan Technologies
10.2023 - 03.2026Read More
Customer Support analyst
Marcotte Systems
06.2022 - 10.2023Read More
Lawn Care Worker
05.2017 - 05.2017Read More
Owner Manager
Hiteck Electronik Life Time Computers
04.2004 - 05.2017Read More
Customer Service IT Support
Xwave
04.2001 - 04.2004Read More
AQV
High school graduate
Read More