Daniel Bernard

IT Support Specialist

Buchanan Technologies - PEIOctober 2023 to Present

This is an IT Support Specialist on-site part-time role based in Westborough, MA.

Job description

Summary: The L1/L2 Onsite Support Technician plays a crucial role in ensuring smooth operation and support for our organization's computing environment. This position involves a broad range of responsibilities including troubleshooting hardware and software issues, installing and configuring new technology, and providing essential training and support to end users. A successful candidate will be adept at both individual and collaborative problem-solving and possess a deep understanding of computer systems.

This is a contract to hire position, with an initial duration of 3 months, that may lead to a full-time position if performance is exceptional.

Responsibilities:

• Basic System/device support (Dell/Microsoft PC, Windows 10 OS, Microsoft 365 applications)
• Basic Network/connectivity support
• Basic Server/Print service support
• Basic AV room system support
• New Field Office Site surveys
• New technology deployments (Kiosk PC & Display, Router, Wireless AP,

Broadband/Cellular Internet)

• Conducted in-depth competitor analysis to identify market gaps and new business opportunities, enabling strategic expansion efforts.
• Fielded ad hoc requests for customer analysis.
• Liaised with stakeholders to understand customer goals and provide insights based on strategies and questions.
• Streamlined customer service processes for faster issue resolution, leading to increased customer loyalty.

I provide technical support for software automation in the concrete ready

mix business throughout North America and European countries. My

responsibilities include troubleshooting concrete plant errors and

downtime remotely. I have daily meetings with the Support team leader

and company-wide meetings every 3 weeks.

• Caring for the grass, trees, plants, and hedges by mowing, pruning, or trimming them, as needed
• Watering and monitoring the growth of the greenery
• Extracting and disposing of invasive plants and weeds
• Designing and creating walkways that do not compromise the lawn or its contents
• Clearing the area of trash and dumping this appropriately
• Discouraging passersby from walking on the lawn and through the plants
• Conducting your duties in a manner that does not harm or disrupt the fauna
• Informing your line manager when stock ought to be maintained, replenished, or replaced
• Storing equipment and supplies in a safe manner.
• Increased customer satisfaction by providing timely and professional lawn care services for residential properties.
• Increased efficiency in completing projects through proper use and maintenance of lawn care equipment.
• Enhanced customer satisfaction by promptly responding to service requests and providing professional lawn care solutions.
• Increased client retention by providing tailored lawn care solutions based on individual needs and preferences.

• Perform installation and configuration of peripherals, microcomputer workstations, LAN/WAN components, and printers
• Diagnose equipment failures and/or printer problems; perform required repairs; replace bad components in field if a suitable spare is available, or bring them back to shop for repair; reinstall repaired equipment; install loaner equipment
• Investigate LAN/WAN failures, carry out repair on equipment or completely replace it if necessary
• Carry out preventive maintenance tasks on microcomputer, all types of printers, and peripherals
• Keep correct record of asset management tracking, inventory control, work completed, and work in progress
• Keep documentation of parts inventory, order for parts, and supplies delivered
• Provide assistance to other company personnel as may be needed to enable them complete their assigned duties
• Perform other tasks that may be assigned.
• Resolved technical issues for clients through remote support, increasing customer satisfaction.
• Managed network security measures, safeguarding sensitive company data from potential breaches.
• Installed necessary software programs to meet specific user needs and enhance workflow capabilities within departments.
• Regularly monitored network infrastructure to identify potential bottlenecks or areas for improvement in maintaining stable connections.
• Provided timely and efficient IT support for staff members, reducing downtime and improving productivity levels.
• Implemented data backup solutions to protect vital company information from potential loss.
• Evaluated and recommended new technology upgrades to increase efficiency within the organization.
• Enhanced system performance by conducting regular software and hardware updates.
• Maintained accurate inventory records of all hardware assets throughout their lifecycle, facilitating appropriate replacement schedules when needed.
• Collaborated with team members to troubleshoot complex technical issues, resulting in faster resolution times.
• Performed routine maintenance on computer systems, ensuring optimal performance and extending the life of equipment.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Established, repaired and optimized networks by installing wiring, cabling and devices.

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods
• Inventory stock and reorder when inventory drops to a specified level
• Instruct staff on how to handle difficult and complicated sales
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
• Assign employees to specific duties.

• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• Sweeps, mops, polishes, and strips floors in rooms and halls
• Dusts and/or polishes furniture, blinds, and equipment
• Cleans restrooms and fills dispensers
• Vacuums, spot cleans, and/or shampoos rugs, carpets, and furniture using commercial-type vacuum cleaners and shampooing equipment
• Reports malfunction of bathroom fixtures, light fixtures, and/or damages to room and hall furnishings to supervisor
• Stocks area with appropriate supplies
• Locks and unlocks doors as directed
• Initiates work orders for repair/maintenance
• Moves furniture, equipment, or fixtures as required
• Washes dishes or utensils as required
• May shovel and remove snow and ice from designated areas such as sidewalks, entryways, and roofs as required
• May replace light bulbs
• Knowledge of cleaning equipment, products, techniques and standards.

• NBIP FOREST PRODUCT Dalhousie, NB patrol and monitor any theft or violence in the premises where assigned duty
• Writing daily reports regarding the activities and any disturbances occurring during hours serving period
• If unusual circumstances entry of unauthorized individuals or property damages occur during duty period, checks lights, alarm system, windows, doors and gates.