Daniel Barrios
IT Professional
Calgary,Alberta
Summary
Versatile IT Specialist with a strong track record in problem-solving and exceptional communication skills. Proficient in managing high call volumes and resolving technical issues using tools like Remedy and ServiceNow. Experienced in providing remote technical support and overseeing live chat using Microsoft Teams. Skilled in troubleshooting and maintaining servers with Citrix Workspace and LogicMonitor. Driven by a collaborative mindset and a passion for ongoing learning, dedicated to delivering effective solutions for seamless IT operations.
Overview
3
3
years of professional experience
Work History
IT Support Consultant
Long View Systems
08.2022 - 07.2023
- Managed high call volumes and resolved technical support issues, leveraging Remedy and ServiceNow to track and process support requests.
- Provided remote technical support through RDP, LogMeIn, TeamViewer, and BeyondTrust, ensuring prompt issue resolution.
- Oversaw live chat and call support queues using Avaya, Genesys Cloud, Freshservice, and Microsoft Teams, delivering real-time technical assistance.
- Maintained and monitored servers with Citrix Workspace, Okta, and LogicMonitor, ensuring optimal functionality of web servers, Remote Desktops, database queries (Microsoft SQL Server and Oracle Database), and phone lines.
- Routed performance and error reports after nightly testing to Network, Database, and System Administrators via Outlook, creating tickets in Remedy and ServiceNow to ensure morning system stability and functionality.
E-commerce Associate
Walmart Canada
09.2020 - 06.2022
- Efficiently processed customer orders, consistently delivering them to vehicles within the company's 5-minute average standard, while coordinating with inventory and fulfillment teams to ensure timely and accurate grocery delivery.
- Contributed to the setup and management of online promotions, discounts, and loyalty programs with the goal of attracting and retaining online grocery customers, effectively marketing store promotions to an average of 30 customers daily.
- Skillfully handled customer inquiries across email, chat, and phone platforms, swiftly resolving issues to maintain high levels of customer satisfaction, while also providing in-person customer service when needed.
Education
Google IT Support Specialization
NPower Canada
Calgary, Alberta08.2022
High School Diploma -
Centennial High School
Calgary, AB07.2019
Skills
- Technical Troubleshooting
- Remedy / ServiceNow
- Active Directory
- LogMeIn, BeyondTrust, TeamViewer
- Server Management (Citrix, Okta, LogicMonitor)
- Customer Service
- Team Oriented and Good Teacher
- Bilingual Proficiency (English & Spanish)
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
IT Support Consultant
Long View Systems
08.2022 - 07.2023
E-commerce Associate
Walmart Canada
09.2020 - 06.2022
Google IT Support Specialization
NPower Canada
High School Diploma -
Centennial High School
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