DANIEL BALDWIN
Toronto,ON
Summary
Experienced and motivated professional who has worked in the payments industry for 15 years at bank, acquirer and brand level. Collaborator that focuses on creating solutions based on the needs of the client. Proficient in devising and putting into action strategic plans to maximize profit and reduce risk. Excellent relationship building with internal and external stakeholders based on trust and dependability.
Overview
11
11
years of professional experience
Work History
Gateway Partnerships Manager
Interac Corporation
07.2018 - 01.2024
- Progressed to manage portfolio consisting of top five merchant acquirers in Canada and largest white label ATM Cash Acquirer
- Portfolio accounted for over 90% of debit transactions in Canada
- Developed and executed sales and relationship management strategies increasing sales and revenue generating opportunities
- Consulted with clients to recommend products and services to meet their unique business needs
- Collaborate with internal and external partners to maximize opportunities for portfolio growth
- Performed Quarterly Business Reviews with client senior leadership.
- Acquirer lead for Interac’s mobility project to introduce contactless payment options for transit users.
- Launched In-App & In-Browser payments at multiple large multinational acquirers.
- Presented at national sales conferences
Specialist, Client Manager
Interac Corporation
07.2016 - 07.2018
- Managed small and mid sized Financial Institutions, as well as support services to major financial institution accounts
- Established strong partnerships and developed solutions for complex issues to drive sales and growth
- Consult with clients to develop profitable solutions and resolve risks and issues
- Collaborated with internal and external partners to improve communication and risk mitigation plans
- Improved internal flow of information by developing communication channel between Client Management team and all other departments within Interac
- Oversaw development and implementation of client centric events including AGM Reception, Client Forums and Annual Golf Tournament.
Specialist, Fraud Programs
Interac Corporation
06.2015 - 07.2016
- Managing portfolio stakeholder relationships that included Acquirers, Issuers, Law Enforcement, Retail Industry Associations, Merchants and others
- Responding to inquiries and data & material requests from stakeholders to assist with investigations
- Delivering fraud workshops, training sessions, and education materials to both internal and external stakeholders
- Analyzing and investigating fraud trends to identify possible fraud exposures and the need for countermeasures.
Fraud Analyst
Interac Corporation
07.2015 - 06.2016
- Identifying real time threats to products and services, by reviewing assigned queues in fraud operations tools and systems
- Escalating identified or potential threats to various Financial Institutions to minimize financial losses and customer impact
- Compiling and running regular reports to track activity and trends related to fraud involved in e-transfer
- Recognizing emerging and changing trends to identify vulnerabilities which may require revision to system rules or procedures
- Managing any Common Point of Purchase (CPP) events by posting quality CPP’s to the Fraud alert system
Fraud Performance Executive
Visa Europe
06.2013 - 06.2014
- Managing mandated Fraud Compliance programs measuring fraud to sales ratios of members and merchants.
- Producing documentation for monthly Governance body, including management of information, member action plans, appeals and penalties details
- Recording of Governance body verdicts, notification of decisions to members, and implementation of fees in line with programs terms of reference
- Communicating with Visa Inc in relation to programs and systems that belong to them
- Delivering fraud management training to Visa Europe Customer Support and present Visa Business School Introduction to members
Education
Business Writing
University of Toronto School of Continuing Studies
Toronto, ON02.2017
Bachelor of Arts - Video Production
University of Derby
Derby, UK06.2008
Skills
- Client & Account Management
- Stakeholder Engagement
- Fraud and Risk Management
- Business Strategy
- Payment Processing Solutions
- Strategic Partnerships
Languages
English
Native or Bilingual
Chinese (Cantonese)
Elementary
Timeline
Gateway Partnerships Manager
Interac Corporation
07.2018 - 01.2024
Specialist, Client Manager
Interac Corporation
07.2016 - 07.2018
Fraud Analyst
Interac Corporation
07.2015 - 06.2016
Specialist, Fraud Programs
Interac Corporation
06.2015 - 07.2016
Fraud Performance Executive
Visa Europe
06.2013 - 06.2014
Business Writing
University of Toronto School of Continuing Studies
Bachelor of Arts - Video Production
University of Derby
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