Daniel Anerobi
Brandon,Manitoba
Summary
I am a dedicated and results-driven Computer Science graduate with a strong foundation in end user support, data handling, and domain administration. I bring a unique blend of technical skills and security awareness to the table. I am currently expanding my expertise in cybersecurity, merging my academic knowledge with hands-on experience in addressing complex security challenges and ensuring the integrity of digital systems. I am passionate about safeguarding digital assets and I am committed to contributing to the ever-evolving field of cybersecurity and related fields.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tier II Helpdesk Technician (IT)
RFNOW Incorporations.
06.2021 - Current
- Assist in remote management and configuration of fibre optic transceivers like MikroTik routers, solid optics, etc
- Answering business/residential phone calls to troubleshoot all forms of internet connectivity issues using advanced application software
- Working with on-site technicians in doing customer service calls, installs, onboardings, port provisioning, repairs, etc
- Providing email and VoIP support for customers.
Technical Support Associate
Netset Communications.
04.2018 - 10.2018
- Answered customer phone calls to troubleshoot all forms of internet connectivity issues
- Guided Installers in doing service calls or setting up company’s equipment at customer’s location
- Expedited 4000 customer LTE network migrations (Received employee of the month for this outstanding work)
- Enhanced customer satisfaction by efficiently resolving technical issues and providing effective solutions.
Sales Representative
Rogers Communications.
10.2018 - 06.2021
- Assisted in new activations and hardware upgrades for both new and existing customers
- Implemented data entry using the company’s application software and setting up plans for new/existing customers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Bachelor of Science - Computer Science with Co-operative Education
Brandon University
Brandon, Manitoba06.2023
Cybersecurity Training Program -
Masterschool (Tech Program)
New York02.2024
Skills
- Sysinternals
- Microsoft Office
- Wireshark
- Atomic Red Team
- Linux Administration
- Active Directory
- Splunk
- Windows Event Logs
- Nmap
- Detail-Oriented
- Time Management
- Customer Service
Certification
Comptia Security+
Websites
Timeline
Tier II Helpdesk Technician (IT)
RFNOW Incorporations.
06.2021 - Current
Sales Representative
Rogers Communications.
10.2018 - 06.2021
Technical Support Associate
Netset Communications.
04.2018 - 10.2018
Bachelor of Science - Computer Science with Co-operative Education
Brandon University
Cybersecurity Training Program -
Masterschool (Tech Program)
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