Daniel Al Shammas

• Research and Compliance: Conduct research on Canadian immigration regulations, policies, and procedures to help ensure that applications align with legal requirements.
• Case Management: Maintain organized records and case files for clients, including tracking deadlines, expiration dates, and follow-up reminders.
• Administrative Duties: Answer phone calls, respond to emails, and schedule appointments. Provide general office support such as document filing and handling client inquiries

Offshore Office, Beirut

• Utilized ICD-10, CPT, and HCPCS coding systems to assign appropriate codes to medical diagnoses and procedures, ensuring compliance with industry standards
• Conducted internal audits of medical billing records to identify and correct discrepancies, ensuring high levels of accuracy and adherence to regulatory requirements
• Oversaw the quality control of billing processes, providing feedback to the team to improve accuracy and reduce errors
• Coordinated with healthcare providers to resolve claim denials, follow up on pending claims, and ensure prompt reimbursement
• Conducted training sessions for new staff on billing protocols, coding standards, and quality control best practices
• Responsible for packing, preparing, and sending medical supplies, documents, and related goods from Lebanon to the USA, ensuring timely and accurate delivery
• Worked closely with U.S.-based teams to ensure smooth communication and timely receipt of shipments, resolving any shipping issues as needed

• Managed and coordinated all aspects of banquet services for weddings, corporate events, and special functions
• Supervised banquet staff to ensure smooth service during events, maintaining high standards of hospitality and efficiency
• Collaborated with clients, event planners, and internal departments to create customized event plans and ensure all requirements were met
• Managed event logistics, including staff scheduling, equipment setup, and inventory control
• Ensured adherence to hotel policies, safety regulations, and brand standards to deliver seamless event experiences
• Enhanced guest satisfaction through meticulous attention to detail and service coordination during high-profile events

• Supervised daily operations of the Room Service department, ensuring timely, efficient, and high-quality delivery of food and beverages to guest rooms in line with the hotel’s luxury standards
• Directed room service operations for a luxury hotel adhering to Leading Hotels of the World (LHW) standards, ensuring exceptional guest experiences
• Addressed guest inquiries, complaints, and special requests promptly, ensuring a positive and personalized in-room dining experience
• Supervised inventory control and monitored stock levels of food, beverages, and service supplies, ordering as necessary to maintain efficient operations
• Ensured compliance with all health, safety, and food hygiene regulations, maintaining the highest standards of cleanliness and food safety in the department

• Supervised room service operations, ensuring timely and accurate delivery of food and beverages to guest rooms
• Managed a team of room service staff, including scheduling, training, and performance monitoring
• Coordinated with kitchen and F&B departments to ensure all orders were fulfilled to the highest standards
• Enhanced guest satisfaction through exceptional service delivery and prompt resolution of any guest concerns
• Managed room service inventory, ordering supplies, and maintaining stock levels to meet operational needs

• Supervise and train a team of room service waiters and attendants, ensuring adherence to hotel standards of service and etiquette
• Delivered 5-star room service according to LHW standards, ensuring guest satisfaction and personalized service
• Maintain communication with the kitchen to relay special dietary requests, allergies, and special accommodations

• Delivered food and beverages to guests' rooms promptly and courteously, ensuring high levels of guest satisfaction with each service
• Assisted guests with room service menu selections, providing information on specials, dietary options, and beverages
• Coordinate and oversee the preparation of room service trays, ensuring proper presentation, cleanliness, and guest satisfaction