Daniel Allard-Deleurme
Langley,BC
Summary
During my two years at McDonald's, I gained valuable experience in fast-paced customer service and operations. I honed my communication and teamwork skills while working alongside diverse staff to deliver excellent service. I developed a strong attention to detail, ensuring accurate order fulfillment and maintaining cleanliness and organization in a high-volume environment. Additionally, I learned how to manage time effectively, multitask under pressure, and handle customer inquiries and complaints with professionalism. My role also involved working with point-of-sale systems, preparing food in accordance with company standards, and adhering to health and safety regulations. This experience strengthened my problem-solving abilities and reinforced my commitment to delivering quality service
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
McDonalds
Aldergrove, British Columbia
09.2022 - 06.2024
- Processed payments on cash register and counted back bills and change to patrons.
- Directed patrons to restrooms and other amenities within facility.
- Drove team success by quickly completing assigned tasks.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Maintained safe food handling practices to prevent germ spread.
- Brewed and served coffee and tea with preferred add-ins.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Wiped down tables and equipment, swept and refilled stock.
- Resolved customer complaints in a professional manner.
- Stocked shelves and cases with new or transferred items.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Fraser Valley Adventist Academy
Aldergrove, BC06-2024
Skills
- Order delivery practices
- Problem-solving
- Cash handling
- Heavy lifting
- Teamwork and collaboration
- Sanitizing
- Tool and equipment use
- Quality assurance
- Hospitality service expertise
- Willingness to learn
Certification
- Food Safety Certificate
- Customer Service Certificate.
Timeline
Crew Member
McDonalds
09.2022 - 06.2024
High School Diploma -
Fraser Valley Adventist Academy