Operations and systems professional with over seven years of hands-on experience helping businesses run more efficiently. I’ve led platform rollouts, built e-commerce infrastructure from scratch, and managed tools across inventory, CRM, and compliance. My background includes launching a direct-to-consumer Shopify site that grew to $300K in its first year, integrating systems like QuickBooks and Fishbowl, and supporting teams across sales, logistics, and production. I work best in fast-paced environments where I can bridge systems with real-world execution and make things work better across the board.
• Implemented Zoho CRM and integrated it with QuickBooks to unify sales and financial data; improved order tracking and reduced friction across departments
• Managed and maintained Fishbowl Inventory system, overseeing SKU creation, stock levels, and purchase orders; aligned workflows across logistics and finance for improved fulfillment accuracy
• Developed and documented SOPs for order processing, inventory control, and interdepartmental coordination to reduce errors and streamline execution
• Acted as the central systems lead across departments, ensuring correct usage and supporting day-to-day functionality across sales, production, and logistics teams
• Maintained and updated daily Excel dashboards used by executives to track KPIs including order volume, production output, and fulfillment timelines
• Managed 50+ distributor and retail accounts, ensuring timely deliveries, resolving order issues, and maintaining strong customer relationships
• Revived dormant wholesale accounts through consistent outreach and improved service, rebuilding engagement and securing repeat business
• Handled order entry, invoicing, and customer support through PipeDrive and QuickBooks; resolved client issues across phone, email, and CRM platforms
Systems & Platform Expertise
Shopify, WooCommerce, QuickBooks, Fishbowl Inventory, Zoho CRM, Odoo, Distru, Dutchie POS, METRC, BioTrack, PipeDrive
Process & Operations
Systems Implementation, Inventory Management, Order Fulfillment, Purchase Order Management, SOP Development, Cross-Functional Workflow Design
Analytics & Reporting
Excel (Advanced), Google Sheets, Google Analytics, SEMrush, Microsoft Clarity, KPI Dashboards, Executive Reporting, Data Analysis
E-commerce & Marketing
E-commerce Site Management, Product Launch, SEO, Copywriting, Klaviyo Email Marketing, B2C & B2B Operations
Automation & Integration
Software Integration, CRM Setup, Zapier (Workflow Automation), Cross-System Connectivity
Training & Enablement
Staff Onboarding, Training Session Facilitation, Instructional Video Creation, User Adoption Strategy