DANIEL ALCORN
Fallbrook
Summary
Driven Automotive Service Professional with over 20 years in industry. Achieved high customer satisfaction and strong sales performance through award-winning service management and commitment to customer loyalty. Delivered results in fast-paced environments by fostering productive relationships and exceeding company expectations.
Overview
24
24
years of professional experience
21
21
years of post-secondary education
Work History
Manager
Ramona Tire
San Clemente
07.2025 - Current
- Helped turn around a store that was losing $ year over year to becoming profitable within 3 months. Have hit or surpassed projected budget goals for 6 months consecutively.
- Managed team schedules and delegated tasks effectively among staff.
- Implemented process improvements that enhanced service efficiency and quality.
- Supervised daily operations and ensured compliance with safety standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coordinated inventory management to ensure stock availability for services.
- Collaborated with vendors to negotiate pricing and manage supply orders.
- Conducted regular inspections to uphold cleanliness and equipment maintenance.
Assistant Service Manager
Toyota Carlsbad
Carlsbad
11.2022 - 02.2025
- Nationally recognized as a Kabuto Challenge Winner, 2023
- Maintained excellent CSI and sales performance consistently
- Built a strong repeat customer base contributing to departmental success
Automotive Technician
Fallbrook Motors Service
Fallbrook
01.2022 - 11.2022
- Performed comprehensive diagnostic and repair services on various makes and models
- Maintained high-quality service standards and customer satisfaction
Assistant Service Manager / Service Advisor
Toyota Escondido
Escondido
06.2002 - 11.2021
- Progressed from technician (10 years) to Assistant Service Manager/Advisor (9 years), demonstrating growth and expertise in service management
- Demonstrated exceptional skills in Kabuto Challenge, leading to recognition as winner in 2019.
- Honored as ASM of the Year for exemplary service management and commitment to team success in 2020.
- Exceeded sales goals and achieved high customer satisfaction ratings, contributing to overall dealership success
Education
Toyota - Automotive
Toyota University
06.2001 - 02.2022
High School Diploma -
Vista High School
Vista, CASkills
- Service management performance
- Service management leadership
- Operations management
- Client relationship management
- Sales strategy development
- Vendor negotiation
- Team scheduling
- Inventory management
- Quality assurance
- Safety procedures
- Proficient with CDK
- Automotive software systems
- Report documentation
- Communication expertise
- Employee training
Timeline
Manager
Ramona Tire
07.2025 - Current
Assistant Service Manager
Toyota Carlsbad
11.2022 - 02.2025
Automotive Technician
Fallbrook Motors Service
01.2022 - 11.2022
Assistant Service Manager / Service Advisor
Toyota Escondido
06.2002 - 11.2021
Toyota - Automotive
Toyota University
06.2001 - 02.2022
High School Diploma -
Vista High School