Daniel Aghayere
Scarborough,ON
Summary
Experienced financial and project management professional with extensive familiarity in customer services, administration and finance. Completed a Bachelors of Science degree in Banking and Finance and currently pursuing a post-graduate certificate in project Management. Excellent communication, interpersonal skills and willingness to learn and adapt into new environments. Seeking a position to improve my skills and strength my hands-on experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
WELLWISE BY SHOPPERS
Scarborough, Ontario
12.2023 - Current
- Preparing quotes on the Ontario Disability service program(ODSP),Assisted devices program(ADP), credits and delivery dates for clients who are elderly
- Address customer inquiries, concerns, and complaints
- Communicated with clients over phone, perform administrative tasks such as emailing and complete paperwork
- Consulted with clients after sales regarding contract signing to resolve issues and provide after sales services
- Prepared proposal that meets clients’ needs and outline company guidelines
- Demonstrated exceptional salesmanship by actively engaging customers, understanding their needs, and recommending suitable products
- Handled cash transactions, operated POS systems, and balanced cash registers accurately
- Maintained a visually appealing and organized store environment, contributing to a positive customer experience and repeat business
- Provided product knowledge training to new team members, contributing to their sales acumen and customer service skills
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Warehouse Associate
DXL LOGISTICS
Scarborough, Ontario
09.2023 - 11.2023
- Use of RF scanner to scan orders before shipping and receiving orders
- Moved large and bulky items manually or with pallet jacks or forklifts.
- Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
- Process, package and ship orders accurately.
- Receive, unload and place incoming inventory items appropriately
- Examine incoming and outgoing shipments,organize warehouse space,check, verify and fill customer invoices
Project Assistant
Adept lessor Limited
, QC
03.2022 - 05.2023
- Developed and updated project plans to document objectives, technologies, schedules, and funding.
- Conferred with project personnel to identify and resolve problems.
- Coordinated logistics for events related to projects such as conferences or workshops.
- Kept project progress aligned with client timelines and quality requirements through close attention to short- and long-term needs.
- Tracked expenses associated with each project and prepared budget summaries when needed.
Administrative Assistant, Customer Service
MYDAILYCHOICE WELLNESS
Lagos, Nigeria
06.2019 - 06.2022
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Utilized editing programs to proofread content for typo-free emails, memos and documentation.
- Conducted research online using search engines such as Google or Yahoo!
- Scheduled staff and monitored resource allocation to provide optimal coverage and service.
- Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Raised funds by organizing multiple events and diligently managed details to meet deadlines.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Project Management
Fleming College
04-2024
Bsc. Banking and Finance -
University of Benin
Skills
- Retail Sales Customer Service
- Customer Relationship Management (CRM)
- Credit Card Payment Processing
- CRM Software
- In-Store Support
- Project Management Abilities
- Order Processing
- Executive Management Support
- Problem Resolution
- Administrative Support
- Spreadsheets
- Problem-Solving Abilities
Certification
- project schedule management certificate
References
References available upon request.
Timeline
Customer Service Representative
WELLWISE BY SHOPPERS
12.2023 - Current
Warehouse Associate
DXL LOGISTICS
09.2023 - 11.2023
Project Assistant
Adept lessor Limited
03.2022 - 05.2023
Administrative Assistant, Customer Service
MYDAILYCHOICE WELLNESS
06.2019 - 06.2022
Project Management
Fleming College
Bsc. Banking and Finance -
University of Benin
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