Summary
Overview
Work History
Education
Skills
Timeline
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Danieka Brown

Irvine

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

United Healthcare
10.2023 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy.
  • Processed eligibility and benefits verification and authorization requests.
  • Increased accuracy in verifying patient eligibility through diligent cross-checking of multiple databases.

Pharmacy Service Representative II (Remote)

CVS Specialty
02.2021 - 09.2023
  • Cross trained in multiple departments to know all company needs and train new employees
  • Assisted staff with resolving complexed customer issues and implemented targeted solutions
  • Assisted customers by providing confirmations, answering questions and offering general information
  • Received high volume of inbound calls daily.

Office Assistant Intern

South Coast AQMD
03.2017 - 12.2020
  • Performed administrative tasks and assisted in executing business solutions
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
  • Successfully entered data into company database and validated the accuracy of valuable company information.

Education

Diploma, Diploma -

Eisenhower High School

Skills

  • Efficient and Detail Oriented
  • Technical Support
  • Medical Insurance Rep
  • Lead Experience
  • Call Documentation
  • Telephone Etiquette
  • MS Teams
  • MS Office
  • MS Outlook
  • Understanding Customer Needs
  • Insurance Terminology
  • Interpersonal Skills
  • Customer Service

Timeline

Customer Service Representative

United Healthcare
10.2023 - Current

Pharmacy Service Representative II (Remote)

CVS Specialty
02.2021 - 09.2023

Office Assistant Intern

South Coast AQMD
03.2017 - 12.2020

Diploma, Diploma -

Eisenhower High School

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Danieka Brown