Danice Albino
North York
Summary
Dedicated and results-driven professional with a strong background in the beauty and medical industries, recognized for building meaningful patient and client relationships, exceeding monthly KPIs, and fostering a supportive team environment. Highly organized with a keen attention to detail and a commitment to delivering exceptional service. Eager to bring a blend of interpersonal, administrative, and goal-oriented skills to a new career path with opportunities for growth and development.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Coordinator & Administrative Assistant
Therapeutic Aesthetics Medical Clinic
07.2023 - Current
- Increase efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Coordinate medical equipment and machine deliveries to align with treatment schedules
- Build lasting rapport with patients, fostering trust and loyalty through personalized care
- Enhance patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Lead quality control checks for patient treatments to ensure safety and consistency
- Promote a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Manage inventory and supply chain tasks, including purchase orders and stock control
Medical Aesthetican
Therapeutic Aesthetics Medical Clinic
07.2023 - Current
- Maintained detailed records of all performed treatments, aiding in accurate follow-up appointments and tracking progress over time.
- Educated clients on post-treatment care instructions, ensuring optimal results from their procedures.
- Collaborated with other medical professionals to create a multidisciplinary approach to skincare, enhancing patient results.
- Enhanced clinic reputation for excellence in skincare by staying updated on the latest industry trends and techniques.
- Assisted in the development of clinic protocols, ensuring compliance with industry standards and regulations for safe practice.
- Ensured a comfortable and relaxing environment for clients through proper room setup, cleanliness, and adherence to safety protocols.
- Increased client retention by building strong rapport and maintaining open communication during consultations and treatments.
- Consistently exceed monthly sales goals through effective client communication and treatment planning
Personal Banking Associate
TD Bank
01.2023 - 05.2023
- Delivered personalized financial services, including account openings, credit card and loan applications
- Conducted regular account reviews to identify opportunities for cross-selling additional bank products and services.
- Managed records, conducted data entry, and maintained filing systems to support branch efficiency
- Handled daily banking transactions for both personal and business clients with accuracy and care
- Supported colleagues during peak periods as needed, fostering a positive team environment conducive to achieving shared goals.
- Resolved account discrepancies and customer disputes through proactive research and clear communication
- Utilized banking software to support clients in making informed financial decisions
- Processed wire transfers in compliance with bank policies and regulatory standards
Flagship Store Manager
Waxon Laser + Waxbar
06.2020 - 01.2023
- Consistently met and exceeded monthly store sales targets through effective leadership and team motivation
- Completed detailed weekly manager reports, including balancing sheets, labour reports, and time clock audits
- Established clear expectations for performance standards among staff members through regular coaching sessions.
- Handled client complaints and concerns promptly, ensuring resolution within 24 hours to maintain satisfaction and loyalty
- Led monthly team meetings to align on goals, share updates, and maintain a strong team culture
- Managed all aspects of store operations, including staff scheduling, inventory control, and daily administrative tasks
- Processed purchase orders and managed client payment deposits for head office reporting
Education
Advanced Diploma - Esthetics And Spa Therapies
Seneca College of Applied Arts And Technology
North York, ON06-2016
Certificate - Health Sciences
George Brown College
Toronto12-2012
Skills
- Administrative Support & Office Operations
- Appointment scheduling
- Banking Software & Financial Transactions
- Client Relationship Management
- EMR Systems & Patient Chart Management
- Inventory & Purchase Order Coordination
- Organization & Attention to Detail
- Patient Care & Consultation
- Sales & KPI Achievemen
- Scheduling & Calendar Management
- Team Leadership & Coaching
- Treatment Training & Quality Control
Certification
• CIDESCO International License – Certified in global standards of esthetics and beauty therapy
• Esthetics License – Licensed to perform esthetic services in compliance with provincial regulations
Timeline
Patient Coordinator & Administrative Assistant
Therapeutic Aesthetics Medical Clinic
07.2023 - Current
Medical Aesthetican
Therapeutic Aesthetics Medical Clinic
07.2023 - Current
Personal Banking Associate
TD Bank
01.2023 - 05.2023
Flagship Store Manager
Waxon Laser + Waxbar
06.2020 - 01.2023
Advanced Diploma - Esthetics And Spa Therapies
Seneca College of Applied Arts And Technology
Certificate - Health Sciences
George Brown College
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