Danica Vianca Rondilla-Taburnal
Calgary,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and mastering new skills.
objective
Looking to build work experience and further develop customer service skills learned through a hospitality education as a Hotel Front Desk Agent
Overview
8
8
years of professional experience
Work History
Passenger Service Agent
Macro Asia Airport Service
Parañaque, Metro Manila
05.2014 - 11.2021
- Planned daily staffing requirements based on projected flight numbers.
- Provided customer service to passengers by answering questions, resolving complaints and addressing special requests.
- Participated in regular meetings with team members to discuss operational issues or concerns.
- Coordinated the loading of passengers' baggage onto aircraft in a safe and timely manner.
- Assisted with check-in procedures for passengers and baggage, including boarding passes and luggage tags.
- Prepared flight manifests and passenger lists according to airline protocol.
- Maintained records of all flights handled and updated them as required.
- Managed customer relations issues related to airport services or facilities provided by airline partners or vendors.
- Supervised ground operations staff in checking in passengers, verifying documents and issuing tickets.
- Worked with personnel in gate area by verifying passenger documents before boarding aircraft.
- Checked in passengers, assigned seats, and issued boarding passes.
- Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
Education
Bachelor of Science - Hotel And Restaurant Management
La Salle Collage Antipol
Antipolo City, Rizal, Philippines03-2013
High School Diploma -
OUR LADY OF PEACE SCHOOL
Antipolo City, Rizal , Philippines03-2009
Skills
- Flight logs proofing
- Coordinating schedules
- Computer Terminal Operations
- Passenger Assistance
- Checking in passengers
- Check-in procedures
- Motivating employees
- Airline Policies
Timeline
Passenger Service Agent
Macro Asia Airport Service
05.2014 - 11.2021
Bachelor of Science - Hotel And Restaurant Management
La Salle Collage Antipol
High School Diploma -
OUR LADY OF PEACE SCHOOL
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