Ambitious new professional with over 5 years of experience in providing exceptional administrative support and customer experiences. Detail-oriented, highly organized, results-driven, and impact focused, with proven competencies in complex problem-solving, data analysis, and records management. Eager to leverage communication, problem-solving and task prioritization skills to provide exceptional customer services and streamline operational and administrative processes with an organization that prioritizes public service, community, commitment, and collaboration.
Hi, I’m
Danica Sadlowski
Calgary,AB
Summary
Overview
7
years of professional experience
3
Languages
2
University Degrees
3
Languages
Work History
Cor.Fit
Obstacle Course & Ninja Warrior Athletic Training Coach
09.2022 - Current
Job overview
- Engage in comprehensive training courses to achieve new hybrid coaching certifications.
- Provide guidance to enhance sports performance and improve obstacle techniques.
- Facilitate training objectives with high levels of service.
- Deliver training methods on sports performance in relation to injury prevention
- Ensure athletes feel competent, confident, and connected.
- Monitor and maintain all paper and digital copies of client liability waivers.
- Review and revise all formal documentation and contracts semi-annually.
- Converted and preserved over 5000 liability waivers to digital files since 2022.
- Implemented FOIP compliant practices for secure storage of sensitive information.
- Create and distribute new digital waivers annually to promote sustainability.
- Provide CRM support for all staff and members.
- Maintain and update facility technology systems.
- Track and log purchases, and changes to supply inventory.
- Teach athletes how to approach structured obstacle courses efficiently.
- Enforce discipline to help athletes achieve highest personal standards.
- Develop and implement comprehensive training program s to increase resilience and performance.
- Encourage everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Enhance team performance by developing and implementing effective coaching strategies.
- Develop and maintain strong relationships with athletes and their families to encourage ongoing support to promote athletic growth.
- Promote sportsmanship values among athletes by fostering positive competitive team-oriented atmosphere.
DCM-Data Communications Management
Client Services Specialist
10.2023 - 01.2024
Job overview
- Responded to customer email queries and concerns within 24 hours.
- Used CRM database to keep local inventory of 500+ products.
- Developed product database to streamline order processes.
- Established unique workflow processes for each customer account.
- Monitored daily activities and applied revisions to improve accuracy.
- Provided support for Microsoft Dynamic D365 to colleagues.
- Documented and filed customer communications.
- Served as primary contact on various corporate accounts.
- Reviewed and refined training documents for new hires.
- Created project quotations and negotiated pricing with customers
- Retained customer approval for all production orders
- Reconciled purchase orders prior to project order manufacturing.
- Provided accurate delivery and tracking information for client orders.
- Generated invoices for orders after delivery notification was received.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Maintained accurate records of all client interactions, ensuring timely follow-ups and consistent communication.
- Monitored performance metrics to evaluate initiative success ratings, and outcomes aimed at improving overall client experience.
- Implemented CRM dashboards for customer accounts that streamlined tracking of sales leads, increasing lead conversion rates significantly.
- Maintained and managed customer files and databases.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Women in Need Society
Warehouse Ready Employment Support Coordinator
09.2022 - 08.2023
Job overview
- Designed, implemented, and maintained relevant employment training curriculum
- Administered and tracked program, participant, and employment evaluations
- Managed over 50 program applications for each intake session
- Facilitated training to 60 individuals experiencing barriers to employment
- Created and maintained an inventory log of PPE and supplies for the program
- Prepared quarterly reports for funders and board members
- Responded to inquiries from external agencies and prospective participants
- Designed and distributed promotional media content to prospective funders
- Recruited over 100 corporate volunteers to assist in the donation centre
- Implemented new training resulting in a 38% increase in course effectiveness
- Achieved program milestones of 100% completion and 80% employability statistics
- Forecasted expenses and implement strategic processes to maximize resources.
- Entered data, generated reports, and produced tracking documents.
- Managed company schedule to coordinate calendar and arrange meetings.
- Handled incoming and outgoing shipping and receiving activities.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Haskayne School of Business
Student Success Assistant - Intern
05.2022 - 09.2022
Job overview
- Assembled career resources for employers.
- Distributed and analyzed up to 5 graduate surveys weekly.
- Performed industry research on leading competitor programs.
- Initiated, developed, and launched alumni mentorship pilot project.
- Helped implement 2 new information session initiatives for graduate students.
- Facilitated and hosted 3 weekly student information sessions.
- Managed recent graduate student relations by establishing connections.
- Developed formal itineraries for 4 different graduate programs regularly.
- Researched and refined funding sources for industry partners.
- Prepared required event materials for over 75 students.
- Organized and maintained inventory for over 400 orientation and event items.
- Conducted academic advisement services for students on reoccurring basis to maintain educational progression.
- Provided support and guidance to students experiencing academic and personal troubles.
- Drove continuous improvement related to use of new teaching tools, training methods and improvement of online doctoral education instruction.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
WERX Facilities Corporation
Project Management Assistant
12.2019 - 08.2021
Job overview
- Established and managed project regulatory compliance requirements.
- Conducted benchmark research, comparative and competitive analyses.
- Created and administered project feedback surveys.
- Maintained up-to-date project surveys and other pertinent data.
- Converted 1000+ paper records to digital files; uploaded digital record.
- Liaised with stakeholders and team members to review project work.
- Organized weekly project meetings and distributed weekly status reports.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Recorded time allocated to projects and updated master tracking documents.
- Tracked project documents during every phase of development.
- Coordinated materials, charts and reports for weekly meetings.
- Organized, distributed, and tracked project documents.
- Tracked project timelines and updated excel spreadsheets.
Peter Coyle Place, TPFA
Client Support Worker
04.2017 - 01.2018
Job overview
- Enhanced workplace environment through team collaboration
- Enriched workplace cohesion by offering constructive feedback
- Improved office productivity using new strategies to improve efficiency
- Interceded and de-escalated client conflict using conflict resolution strategies
- Mitigated and reduced client disagreements by up to 50%
- Provided ongoing emotional support for more than 75 clients
- Facilitated 1-hour recreational activities 2-4 times weekly.
- Coordinated more than 600 client appointments every month
- Created 400 resident progress reports each week.
- Promoted good mental and physical health practices.
- Facilitated money management sessions for more than 30 residents monthly.
- Launched new recreational initiatives to enhance client experiences.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Provided information and referrals to community partners and other treatment providers.
Canadian Tire Corporation Ltd.
Parts and Service Advisor
11.2016 - 11.2017
Job overview
- Maintained strong relationships with 5 external suppliers over 1 year
- Managed over 10,000 products in company inventory database
- Fulfilled over 200 weekly customer-care follow-up inquiries
- Resolved invoice discrepancies and required tasks quickly and with accuracy.
- Booked and confirmed over 50 service appointments every shift.
- Ordered up to 100 standardized and customized parts per 4-hour shift.
- Processed over 100 customer repairs and warranty claims each week.
- Prepared up to 50 customer service quotations per shift.
- Consulted on financing for Canadian Tire MasterCard members.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
Education
Haskayne School of Business, University of CalgaryCalgary
Master of Management from Business Management
11.2022
University Overview
The Master of Management (MMgmt) is a fast paced 10-month program that covers essential topics including business strategy, entrepreneurship and innovation, finance and accounting, information technology, marketing, organizational behaviour, operations and supply chain management.
University of CalgaryCalgary, AB
Bachelor of Arts in Communication and Culture from Spanish And Linguistics
06.2021
University Overview
Four-year multidisciplinary degree program designed with specific intellectual focus in two specific areas of interest.
Extension Certificate, Mount Royal UniversityCalgary, AB
Extension Certificate from Addictions Studies
10.2017
University Overview
University of CalgaryCalgary, AB
Professional Development Certificate from Working With Homeless Populations: Fundamentals
04.2017
University Overview
Skills
- O/S repair & optimization
- Data recovery
- Microsoft Office
- Adobe Creative Cloud
- Project Management
- Data Analysis
- Market Research
- Report Preparation
- Account Management
- System enhancement
Certification
- 2024, Microsoft Power BI Professional Certificate, 05/2024
- 2024, HYROX Level 1 Certification
- 2023, Google Project Management Professional Certificate
- 2023, NCPP Registered Coach
- 2023, First Aid with CPR C & AED, 07/2026
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working
Essential Skills
Essential Skills
- Relationship Building
- Organizational Skills
- Task Prioritization
- Adaptability
- Interpersonal Skills
- Communication Skills
Motivational Speaker
Motivational Speaker
2012 - 2014, Alcoholics Anonymous, Spoke at various high schools in Calgary to talk to youth about the dangers associated with substance abuse.
Offered contact information for recovery centres, and support programs.Leadership Experience
Leadership Experience
2016, Camp Quality Corporate Partner, Provided quality experiences to sick children. Organized, and facilitated, 5 events for over 100 kids.
Provided the campers with more than 200 books, 50 games, and 50 arts & crafts kits donated by local businesses.Timeline
Client Services Specialist
DCM-Data Communications Management
10.2023 - 01.2024
Obstacle Course & Ninja Warrior Athletic Training Coach
Cor.Fit
09.2022 - Current
Warehouse Ready Employment Support Coordinator
Women in Need Society
09.2022 - 08.2023
Student Success Assistant - Intern
Haskayne School of Business
05.2022 - 09.2022
Project Management Assistant
WERX Facilities Corporation
12.2019 - 08.2021
Client Support Worker
Peter Coyle Place, TPFA
04.2017 - 01.2018
Parts and Service Advisor
Canadian Tire Corporation Ltd.
11.2016 - 11.2017
Haskayne School of Business, University of Calgary
Master of Management from Business Management
University of Calgary
Bachelor of Arts in Communication and Culture from Spanish And Linguistics
Extension Certificate, Mount Royal University
Extension Certificate from Addictions Studies
University of Calgary
Professional Development Certificate from Working With Homeless Populations: Fundamentals
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