DANICA MADEL MARTINEZ
Surrey
Summary
Experienced childcare professional dedicated to creating safe and engaging environments for young children. Successfully manages daily routines, fosters educational development, and prioritizes child safety. Recognized for exceptional teamwork, adaptability, and strong communication skills highly valued by employers. Diligent customer care service with a strong background in efficiently handling customer inquiries and maintaining high customer satisfaction. Proven track record of promptly and professionally resolving issues, contributing to team success. Demonstrates expertise in communication and problem-solving.
Overview
14
14
years of professional experience
Work History
Home Child Care Provider
Nycol Bevis
09.2022 - Current
Home Child Care Provider
Manpreet Mangat
10.2020 - 12.2021
Home Child Care Provider
Salveen Lalli
11.2019 - 03.2020
Technical Support Representative
Alorica Teleservice Inc.
10.2018 - 07.2019
House Helper
Diana Marie Solomon
01.2018 - 09.2018
Call Center Agent (Customer Service Representative Back Office / Technical Support)
TelePhilippines Inc. / Teleperformance
12.2012 - 11.2017
Sales Coordinator / Quality Assurance Staff
Lamitek Systems Incorporated
04.2012 - 10.2012
House to House Coordinator
Wowful Choice Marketing Inc.
10.2011 - 12.2011
Secretary
Wood Rose Child Learning Center
06.2011 - 08.2011
Secretary / Cashier / Registrar
Holy Trinity School of Obando Inc.
03.2011 - 06.2011
Education
Bachelor of Science - Nursing
Our Lady of Fatima University
01.2008
Secondary -
Colegio de San Pascual Baylon
Obando, Bulacan01.2003
Elementary -
Colegio de San Pascual Baylon
Obando, Bulacan01.1999
Skills
- Hygiene and cleanliness
- Activities planning
- Transportation safety
- Housekeeping
- Care planning
- Patience and empathy
- Meal preparation
- Safety consciousness
- Age-appropriate activities
- Safety awareness
- Behavior management techniques
- Infant care
- Driving
- Call center operations
- Customer communications
- Payment processing
- Team development
- Technical support
- Problem-solving skills
- Data entry
- Issue resolution
- Answering questions
- System documentation
- Performance monitoring
- Customer education
Certificatesandseminars
- National Certificate II in Caregiving, 03/18/16, Technical Education and Skills Development Authority
- First Aid Training, 04/23/07 - 04/24/07, Philippine National Red Cross
- Adult Cardio Pulmonary Resuscitation-Basic life Support (Lay-Rescuers), 04/25/07, Philippine National Red Cross
Languages
English
Filipino / Tagalog
Timeline
Home Child Care Provider
Nycol Bevis
09.2022 - Current
Home Child Care Provider
Manpreet Mangat
10.2020 - 12.2021
Home Child Care Provider
Salveen Lalli
11.2019 - 03.2020
Technical Support Representative
Alorica Teleservice Inc.
10.2018 - 07.2019
House Helper
Diana Marie Solomon
01.2018 - 09.2018
Call Center Agent (Customer Service Representative Back Office / Technical Support)
TelePhilippines Inc. / Teleperformance
12.2012 - 11.2017
Sales Coordinator / Quality Assurance Staff
Lamitek Systems Incorporated
04.2012 - 10.2012
House to House Coordinator
Wowful Choice Marketing Inc.
10.2011 - 12.2011
Secretary
Wood Rose Child Learning Center
06.2011 - 08.2011
Secretary / Cashier / Registrar
Holy Trinity School of Obando Inc.
03.2011 - 06.2011
Secondary -
Colegio de San Pascual Baylon
Elementary -
Colegio de San Pascual Baylon
Bachelor of Science - Nursing
Our Lady of Fatima University
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