Danica Turcotte
Skills
- Ethical decision-making
- Conflict resolution
- Team collaboration
- Customer service
- Compassionate & empathetic
- Interpersonal, oral, & written communication
- Digital literacy
- Administrative Support
Summary
Caring and compassionate, with a proven track record in exceptional interpersonal and communication skills in diverse settings. Successful at cultivating positive relationships with patrons, clients, and team members to foster collaboration and achieve common goals. Possesses a keen ability to navigate complex interpersonal dynamics, actively listen, and communicate openly to build healthy, inclusive environments. With a passion for connecting with people and a natural talent for effective communication, I excel in roles that require building and maintaining relationships, and I am comfortable with the unique tasks required in providing compassionate care.
Work History
Omega Funeral Home
Job overview
- Assisting in serving families before, during, and after funeral arrangements and providing compassionate support.
- Designing and printing personalized programs, thank-you cards, and other supplemental materials/keepsakes.
- Managing audio-visual funeral service elements, greeting and coordinating attending guests, ensuring all needs of guest are met, and managing each family's unique needs. Collaborated with the funeral director to ensure smooth and efficient operation of services, resulting in positive feedback from clients.
- Arranged and executed transportation of remains from hospital/morgue/private home, ensuring timely, safe, and respectful transport to the desired destination.
- Maintained a clean and welcoming visitation area, allowing families to grieve and remember their loved ones in a comforting space.
- Assisting (under supervision) in preparing the deceased person for burial or cremation, including sanitizing, embalming, dressing, cosmetizing for viewing, according to the wishes of the deceased's family.
- Monitor and maintain embalming equipment and supplies to ensure proper sanitation and safety.
- Facilitated viewings and visitations.
- Supported bereaved families during difficult moments by offering emotional care throughout the entire process from service planning till after-service follow-up calls or visits.
Portage la Prairie Regional Library
Job overview
- Responsibilities include: Front counter duties: check in/out materials, answer phones, answer a very wide variety of questions, locate materials in catalog/on shelf, assist patrons on public computers, format/print/utilize reports (overdues & holds), initiate Inter-Library Loan requests, and more
- Research and provide personalized recommendations both in person and through the “Ask a Librarian” service on website.
- Create content for and manage communications via social media accounts, schedule & coordinate posts and features.
- Manage “Adopt-a-Book” program (research upcoming publishing trends, handpick quality book selections, create digital and physical catalog, fulfill “adoptions”).
- Process new materials, prepare items for cataloging
- Research, plan, and design rotating book displays (special events, topics of interest, etc.)
TD Canada Trust
Job overview
- Welcoming and properly identifying the customer.
- Processing a wide variety of financial transactions in an effective and efficient manner while following standard procedure and Code of Conduct & Ethics.
- Understand and determine customer needs, providing advice and assistance, building a trusted relationship.
- Closing and opening duties, including security procedures, balancing processes, etc.
Aspire Dental Centre
Job overview
- Greeting & checking-in patients, updating/sharing pertinent information.
- Completing transactions (cash/cheque/credit/debit).
- Answering phones in a prompt and friendly manner.
- Scheduling appointments to coordinate coverage of insurance plans, required treatment, and daily production goals.
- Filing, archiving expired files/documents, and handling correspondence (with other doctors, patients, supply companies, insurance providers, etc.).
- Maintaining a clean, comfortable, friendly environment for patients.
- Early morning opening & late evening closing tasks.
- Maintaining accuracy of patient files, including: treatment plans, emergency contacts, medical information, legal documents, credit card/financial information, etc. (under a strict confidentiality agreement).
Education
Canadian College of Funeral Service
Arthur Meighen High SchoolPortage La Prairie, MB
Red River CollegeSouthport, MB
volunteer experience
- Built, stock, and maintain a free community library
- Member of Prairie Players Community Theater
- Handler for Southwinds Horse Rescue
- Handler for ROYCAN's “Kids Can Cope Retreat” (an equine-assisted therapy program for children affected by cancer)
Similar Profiles
Savannah StoneSavannah Stone
Apprentice Funeral Director and Embalmer at Shelton-hunt Funeral Home Funeral HomeApprentice Funeral Director and Embalmer at Shelton-hunt Funeral Home Funeral Home
Colton MattocksColton Mattocks
Assistant to the Funeral Director at Cunningham Funeral Home, Inc. Funeral HomeAssistant to the Funeral Director at Cunningham Funeral Home, Inc. Funeral Home
Kyle WrightKyle Wright
Funeral Services Professional at Trinity Chapel Funeral Home & Stinson Funeral HomeFuneral Services Professional at Trinity Chapel Funeral Home & Stinson Funeral Home
WELLEED G. EL-MOBASHERWELLEED G. EL-MOBASHER
Apprentice Funeral Director/Embalmer at The Billow Funeral Homes And CreamatoryApprentice Funeral Director/Embalmer at The Billow Funeral Homes And Creamatory
Mickey RogersMickey Rogers
Apprentice Funeral Director/Embalmer at Paul Thomas Funeral Home And Cremation ServicesApprentice Funeral Director/Embalmer at Paul Thomas Funeral Home And Cremation Services