Danica Smith
Renfrew
Summary
Proven leader with a track record of enhancing customer experience at Renfrew Wolves Organization through exceptional organization skills and a positive attitude. Expert in community engagement and customer interaction, consistently achieving high standards of cleanliness and safety. Skilled in team leadership, significantly contributing to operational efficiency and client satisfaction.
Developed strong communication, organizational, and conflict resolution skills in collaborative and dynamic environment. Looking to transition into new field where these abilities can drive team success and operational efficiency. Focused on leveraging these transferrable skills to contribute effectively in new role.
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Personable and organized professional with passion for delivering exceptional customer service and creating welcoming atmosphere. Proficient in managing multi-line phone systems and scheduling appointments, with solid understanding of office software and administrative tasks. Dedicated to enhancing operational efficiency and ensuring positive experience for all visitors and clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Canteen Worker
Renfrew Wolves Organization
02.2022 - Current
- Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
- Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
- Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.
- Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day's work activities.
Float Facilitator
Evernew Rehabilitation
07.2024 - 11.2024
- Reduced health risks associated with contaminated waters by promptly identifying the presence of potentially hazardous substances and recommending appropriate remedial actions.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Identified areas in need of improvement and implemented solutions.
- Acted as first point of contact and set appointments for prospective clients.
Receptionist/Activities Coordinator
Renfrew and Area Connection Centre
07.2024 - 09.2024
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Maintained visitor log for entering and leaving facility for security purposes.
Zipline Guide
Splash Valley
06.2023 - 09.2023
- Contributed to marketing efforts by participating in promotional events showcasing the company''s zipline services.
- Coordinated group reservations efficiently, ensuring timely arrivals as well as departures.
- Collaborated with team members to create memorable experiences for guests, resulting in positive reviews and repeat business.
- Regularly inspected ziplines, platforms, harnesses, and other equipment to guarantee their reliability and safety for use.
Fast Food Worker
Tim Hortons
05.2022 - 09.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Dietary Aide
Caressant Care
03.2021 - 01.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Education
High School Diploma -
Opeongo Highschool
Douglas, On06-2025
Skills
- Effective Leadership Skills
- Organization skills
- Patient communication
- Positive attitude and enthusiasm
- Customer Interaction Proficiency
- Team Leadership
- Community Engagement
Languages
English
Native or Bilingual
French
Professional Working
Certification
- Food Handlers Certificate - Food Safety Training
- CPR/AED Certification
- First Aid Certification
Timeline
Float Facilitator
Evernew Rehabilitation
07.2024 - 11.2024
Receptionist/Activities Coordinator
Renfrew and Area Connection Centre
07.2024 - 09.2024
Zipline Guide
Splash Valley
06.2023 - 09.2023
Fast Food Worker
Tim Hortons
05.2022 - 09.2022
Canteen Worker
Renfrew Wolves Organization
02.2022 - Current
Dietary Aide
Caressant Care
03.2021 - 01.2022
- Food Handlers Certificate - Food Safety Training
- CPR/AED Certification
- First Aid Certification
High School Diploma -
Opeongo Highschool
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