Danica Sheppard
Mississauga,ON
Summary
Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
12
12
years of professional experience
Work History
Crew Member
Five Guys
Mississauga, ON
10.2012 - 01.2013
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Cashier
Loblaws Companies
380 The East Mall
09.2013 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
John Cabot Catholic Secondary School
Mississauga, ON06-2012
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Money Handling
- Reliability and punctuality
- Adaptable and Flexible
- Basic Math Competence
Languages
English
Full Professional
Timeline
Cashier
Loblaws Companies
09.2013 - Current
Crew Member
Five Guys
10.2012 - 01.2013
High School Diploma -
John Cabot Catholic Secondary School