Danica Phillips
Animal Industry Professional
Edmonton,AB
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Talented Manager with team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
General Manager
Canine Addiction
Sherwood Park, AB
11.2020 - 08.2023
- Covered shifts when required in daycare, administration, training, or grooming
- Managed upwards of 20 phone calls per day including call backs, 10 emails, 10 messages on various platforms while managing in-person clients and staff.
- Organized and attended 3 yearly company events and 2 employee appreciation nights
- Implemented operational strategies and effectively built customer and employee loyalty which significantly reduced employee turnover.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency and operational excellence by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, 2 employee reviews, training, schedules in advance, and hiring/rental/trainer contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Developed and implemented strategies to increase sales and profitability by also including social media
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored daily payment discrepancies
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness with over 10 employees.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Tracked inventory and purchased items accordingly
Dog Daycare attendant
Ruff Spot Dog Daycare & Spa
Sherwood Park, AB
01.2019 - 01.2020
- Answered roughly 20 phone calls per day, emails, facebook messages, posting content, and handled front desk
- Treadmill dogs
- Worked with large and small dogs
- Helped with grooming occasionally
- Opened and closed, Including daily and weekly cleaning
- Gave animals proper attention to promote secure environment.
- Communicate professionally with pet owners via phone, email, and text daily.
- Monitored animals for behavioral problems and signs of health issues.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Developed and implemented 2 enrichment plans to keep animals healthy and stimulated.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
Laborer/Farm hand
Westana Ranches
Redwater, AB
01.2017 - 01.2018
- Cleaned 72 stalls and facility with team
- Wrapped and bandaged legs for support or due to injury for up to 6 months per horse, depending on severity of injury.
- Administered medications to race horses as well as turn in/out, handling for farrier/vet, and
- Cleaned farm equipment
- Operated equi-sizer and relax machine
- Prepared meals (carrots, supplements, grain etc.)
- Maintained organized and clean work areas at all times
- Understood and followed verbal and written instructions to complete work correctly.
- Followed instructions and safety protocols while operating machinery, equipment, and handling horses
- Lifted 60 pounds daily
Kids Camp Coach
Finnegan Farms, s
Redwater, AB
01.2017 - 09.2017
- Taught theory and mounted lessons
- Schooled Lesson horses
- Day camps and week-long camps
- Taught 6 children per class, 2-4 times per day
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Assessed strengths and weaknesses of individuals to develop valuable techniques and increase drive.
- Collaborated with other coaches to create and execute game plans.
- Developed and implemented comprehensive training programs for new coaches to increase resilience and performance.
Trainer and instructor
Running Free Equine
Edmonton, AB
01.2013 - 01.2023
- Created ads to attract clients
- Successfully trained client horses to their specifications
- Handled client relations
- Instructor of riding lessons (ages 5 and up)
- Making lesson plans and changing lessons to fit each rider
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
Front desk
Super 8 By Wyndham
Athabasca, AB
01.2018 - 01.2019
- Work all shifts (7am-3pm, 3pm-11pm, 11pm-7am)
- File and organize various records
- Folding laundry to assist house keeping
- Cooked hot breakfast while keeping food stocked and maintained clean breakfast area
- Cleaned and maintained lobby/bathroom
- Create,change, and revise current reservations
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in and out process
- Confirmed important personal and payment information for compliance with security and payment card industry standards
Laborer
Bill’s Tractor Services
Boyle, AB
01.2016 - 11.2016
- Weed whacking, mowing lawn, pruning
- Working alone efficiently
- Observed site safety rules to maximize protections for team members and equipment.
- Identified and reported hazards on job sites to prevent accidents and injuries.
- Maintained organized and clean work areas at all times on job sites.
- Understood and followed verbal and written instructions to complete work correctly.
Intern
JLG Ball Enterprises
Boyle, AB
01.2013 - 01.2015
- Analyzed and removed errors in hauling sheets and other files
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Sorted and organized files, spreadsheets, and reports.
- Analyzed problems and worked with teams to develop solutions.
- Gathered, organized and input information into digital database.
Cashier
AG Foods
Boyle, AB
01.2015 - 08.2015
- General cleaning duties
- Stocked shelves and faced products in store
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
Pet First Aid Certified -
Walks N' Wags Pet First Aid
N/A 10.2020 - 10.2023
Equine Coaching Diploma -
Olds College
Olds, AB 01.2015 - 05.2017
High School Diploma -
Boyle School
Boyle, Alberta 06.2015 - 06.2015
Equine Technician (Green Certificate Program) -
Boyle School
Boyle, AB 01.2014 - 05.2015
Skills
Policies and procedures
Staff Management
Improvement initiatives
Schedule optimization
Operations management
Verbal and written communication
Business administration
Strategic planning
Additional Information
- Awards and Achievements , Ag Foods Scholarship Royal Canadian Legion Scholarship The Helmer family Scholarship Overall Club Efficiency award, 4H, 2014
Animal husbandry and training
I am passion about setting EVERYONE up for success. I believe through proper training and husbandry practices i can improve clients well being (animal and human). I have successfully created day training programs as well as dispatching clients concerns to the correct department whether that is private lessons, classes, or behaviorists. I have taught basic training in privates. I love continuing my education through dog classes, education videos etc.
Timeline
General Manager
Canine Addiction
11.2020 - 08.2023
Pet First Aid Certified -
Walks N' Wags Pet First Aid
10.2020 - 10.2023
Dog Daycare attendant
Ruff Spot Dog Daycare & Spa
01.2019 - 01.2020
Front desk
Super 8 By Wyndham
01.2018 - 01.2019
Laborer/Farm hand
Westana Ranches
01.2017 - 01.2018
Kids Camp Coach
Finnegan Farms, s
01.2017 - 09.2017
Laborer
Bill’s Tractor Services
01.2016 - 11.2016
High School Diploma -
Boyle School
06.2015 - 06.2015
Cashier
AG Foods
01.2015 - 08.2015
Equine Coaching Diploma -
Olds College
01.2015 - 05.2017
Equine Technician (Green Certificate Program) -
Boyle School
01.2014 - 05.2015
Trainer and instructor
Running Free Equine
01.2013 - 01.2023
Intern
JLG Ball Enterprises
01.2013 - 01.2015