Danica Maque
85 Henderson Avenue, Toronto,ON
Summary
Motivated suite attendant with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over 3 years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
5
5
years of professional experience
Work History
Suite Attendant
Aramark
04.2022 - Current
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Ophthalmic Assistant and Technician
Clarity Eye Institute
12.2019 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided prompt, polite and professional in-person and telephone customer service.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Cashier and Merchandiser
Shoppers Drug Mart
03.2019 - 12.2020
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Verified products appeared at correct locations in proper quantities.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Barista and Cashier
Tim Hortons
08.2018 - 02.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Education
Certificate - Medical Office Administrator
CDI College
Toronto, ON11.2019
High School Diploma -
Colegio De Sto. Tomas- Recoletos
Philippines03.2018
Skills
- Health Department Regulations
- Food Service Team Development
- Guest Satisfaction
- Billing and Payment Processing
- Patient Care
- Customer Inquiry and Response
- Guest Experiences
- Safe Food Handling Procedures
Languages
English
Native or Bilingual
Timeline
Suite Attendant
Aramark
04.2022 - Current
Ophthalmic Assistant and Technician
Clarity Eye Institute
12.2019 - Current
Cashier and Merchandiser
Shoppers Drug Mart
03.2019 - 12.2020
Barista and Cashier
Tim Hortons
08.2018 - 02.2019
Certificate - Medical Office Administrator
CDI College
High School Diploma -
Colegio De Sto. Tomas- Recoletos
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