Summary
Overview
Work History
Education
Skills
Cover Letter
Timeline
Generic

Danica Manzanilla

128 Sifton Avenue, Fort McMurray,AB

Summary

Eager to contribute my skills to a dynamic team, I am seeking an opportunity to help drive business success while embracing the chance to grow and tackle new challenges. I am excited by roles that offer a mix of strategic thinking, hands-on problem-solving, and cross-functional collaboration.

Overview

12
12
years of professional experience

Work History

Cast Member / Cashier

Landmark Cinema
06.2023 - Current
  • Checking Tickets: Verifying tickets at theater entrances to ensure guests are entering the correct screening
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Maintaining Cleanliness: Ensuring the entire cinema, including lobbies, restrooms, and theaters, is clean and presentable.
  • Resolved guest concerns in a timely manner, demonstrating commitment to excellent customer service.

Customer Service/ Expo/ Host

Boston Pizza
03.2023 - Current
  • Greeting Guests: Welcoming customers as they arrive and ensuring they feel valued and appreciated.
  • Handling Payments: Processing payments efficiently, including handling cash, and credit cards, and providing accurate change.
  • Managing Reservations: Taking phone and online reservations, confirming bookings, and managing cancellations or changes.
  • Resolving Complaints: Addressing any issues or concerns raised by guests promptly and professionally to ensure satisfaction.
  • Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events .

Receptionist / Administrative Clerk

Massage Wellness Thai Healing Center
01.2025 - 02.2025
  • Handled phone calls, emails, and walk-in inquiries about services, pricing, and availability.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed direct billing for insurance, verifying coverage, and submitting claims accurately.
  • Helped with social media updates, email communications, and marketing promotions.
  • Assisted with therapist payroll, tracking hours, and commissions, and processing payments accurately.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

Visual Inspector

Accton Technology Corporation
03.2021 - 12.2022
  • Inspecting Semiconductor Wafers and Components: Conducting thorough visual examinations of semiconductor wafers, chips, and components using microscopes and other magnification tools to identify defects such as scratches, cracks, and contamination.
  • Collaboration with Engineering Teams: Working closely with engineers and production teams to understand product specifications and inspection criteria.

Visual Inspector

Orient Semiconductor Electronics.LTD
03.2018 - 03.2021
  • Maintained accurate records of inspected items, tracked defect trends and contributed to ongoing process improvements.
  • Supported Quality Assurance initiatives by conducting timely and accurate visual inspections as part of a larger auditing process.

Leader in Charge

Epson Precision Philippines Incorporation
03.2013 - 03.2018
  • Knowledgeable in Production Operations (Injection Moulding).
  • Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
  • Implemented and developed operational standards, policies, and procedures.

Education

BUSINESS ADMINISTRATION MANAGEMENT -

Keyano College
Fort McMurray, AB
12-2024

Skills

  • Production Operations
  • Complex Problem-solving
  • Team collaboration
  • Verbal and written communication
  • Leadership qualities
  • Microsoft Office expertise
  • Multitasking and organization
  • Customer relationship management (CRM)

Cover Letter

My name is Danica Manzanilla, I am writing to express my interest to apply in your company as advertised. I have 2 years of customer service experience in the restaurant industry. I am confident in contributing positively to your team and ensuring an exceptional guest experience. I was the first point of contact for customers, greeting guests, managing reservations, and handling inquiries efficiently. My ability to remain calm and professional under pressure and my strong organizational skills allowed me to maintain a welcoming and orderly environment. As stated in my attached resume. I am a results-oriented and motivated individual with more than 10 years of industry experience. I was allowed to manage and coordinate multiple data processing duties to ensure that the company's policies and procedures were always fully followed. I would love the opportunity to discuss my qualifications further and learn more about the opportunity to join in your team. Please feel free to contact me at any time to schedule an interview. Thank you very much for your time and consideration in looking for my application. I look forward to hearing from you., Sincerely, Danica Manzanilla

Timeline

Receptionist / Administrative Clerk

Massage Wellness Thai Healing Center
01.2025 - 02.2025

Cast Member / Cashier

Landmark Cinema
06.2023 - Current

Customer Service/ Expo/ Host

Boston Pizza
03.2023 - Current

Visual Inspector

Accton Technology Corporation
03.2021 - 12.2022

Visual Inspector

Orient Semiconductor Electronics.LTD
03.2018 - 03.2021

Leader in Charge

Epson Precision Philippines Incorporation
03.2013 - 03.2018

BUSINESS ADMINISTRATION MANAGEMENT -

Keyano College
Danica Manzanilla