Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Danica Jauregui

Port Hueneme

Summary


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

3
3
years of professional experience

Work History

Brand Ambassador Intern

Home From College - ALII
01.2025 - Current
  • Participated in training sessions and workshops, continually expanding product knowledge and presentation abilities.
  • Enhanced customer experience through interactive product demonstrations and personalized recommendations.
  • Maintained detailed records related to customer interactions, enabling better follow-up efforts.
  • Promoted brand loyalty among customers by creating memorable interactions during tabling events and promotions.

Customer Service Representative

ASUCLA Wetzel’s Pretzels/Lollicup/Sambazon
10.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Volunteer

Diversity Collective
08.2022 - Current
  • Assisted with special events and programs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.

Volunteer

National Alliance on Mental Illness NAMI
06.2023 - 09.2024
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Volunteer

American Foundation for Suicide Prevention
08.2022 - 09.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Education

Bachelor of Arts - Psychology

University of California, Los Angeles
Los Angeles, CA
06-2028

High School Diploma -

Rio Mesa High School
Oxnard, CA
06-2028

Skills

  • Customer engagement
  • Event management
  • Customer service experience
  • Conflict resolution techniques
  • Business growth
  • Data entry

Languages

Spanish
Professional Working
English
Native or Bilingual

Timeline

Brand Ambassador Intern

Home From College - ALII
01.2025 - Current

Customer Service Representative

ASUCLA Wetzel’s Pretzels/Lollicup/Sambazon
10.2024 - Current

Volunteer

National Alliance on Mental Illness NAMI
06.2023 - 09.2024

Volunteer

Diversity Collective
08.2022 - Current

Volunteer

American Foundation for Suicide Prevention
08.2022 - 09.2024

Bachelor of Arts - Psychology

University of California, Los Angeles

High School Diploma -

Rio Mesa High School

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Danica Jauregui