Danica Basran
Summary
Driven and passionate individual with a goal-oriented mindset. Graduate from Simon Fraser University's Beedie School of Business Program with a Bachelors of Business Administration; concentrating in Human Resource Management and International Business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Fairmont Hotels & Resorts
10.2023 - Current
- Delivered exceptional guest experiences by expertly anticipating guest needs, delivering timely service, and effectively upselling products
- Demonstrated outstanding multitasking abilities, providing vital team support during high-volume periods, resulting in consistently high standards of customer service
- Exhibited excellent communication and customer service skills while representing the company brand and values, engaging with diverse customers daily.
Guest Relations Coordinator
After Dark Hospitality (Contract)
04.2023 - 06.2024
- Utilize social media platforms and online marketing strategies to effectively reach the target audience and boost brand visibility
- Cultivate and expand an extensive network of contacts and clients through proficient interpersonal skills
- Manage guest lists and reservations, ensuring a smooth entry process and seamless VIP experiences for high-profile clients
- Recognized as a top-performing employee, consistently exceeding monthly targets, and increased event attendance by 30% within three months for guest list sign-ups and VIP bookings.
Talent Acquisition Coordinator
Hootsuite Inc. (Contract)
05.2023 - 09.2023
- Composed tailored emails for over 100+ candidates weekly, maintaining professional communication throughout the recruitment process
- Scheduled and coordinated interviews for over 750+ candidates, collaborating with hiring managers and recruiters to streamline and expedite the process
- Managed candidate data and profiles for over 100+ individuals using WorkDay, ensuring accuracy, attention-to-detail, and confidentiality
- Successfully hired over 100 candidates while ensuring a seamless candidate experience
- Screened and tracked over 80 distinct roles in Greenhouse, optimizing candidate evaluation procedures to seek the best talent
- Planned and executed successful company events, unifying employees, and strengthening employer morale
- Led pivotal facilities project from proposal to completion, utilizing brainstorming sessions both individually and with senior leadership to ensure successful results
- Shadowed Hiring Manager Kick-Off Meetings and Recruiter Interviews
Server / Shift Leader / Bartender
Cactus Club Cafe
07.2020 - 03.2023
- Delivered exceptional guest experiences to over 250 customers per shift by expertly recommending menu offerings, delivering timely service, and effectively upselling products
- Demonstrated outstanding multitasking abilities, providing vital team support during high-volume periods, resulting in consistently high standards of customer service
- Exhibited excellent communication and customer service skills while representing the company brand and values, engaging with diverse customers daily
- Proven track record of successfully mentoring and training new hires, facilitating their seamless integration into the team and ensuring their rapid proficiency in key job responsibilities.
Point of Sale Associate
Goodlife Fitness
02.2020 - 01.2021
- Cultivated a welcoming atmosphere, resulting in positive guest experiences for over 500 members per shift, contributing to a remarkable 26% increase in member retention
- Demonstrated exceptional sales acumen by effectively promoting and selling GoodLife Fitness memberships to prospective clients
- Drove sales by upselling packages, achieving a high success rate in upselling premium packages, maximizing revenue
- Engaged with diverse customers daily, showcasing exceptional communication and customer service skills while embodying the values and brand identity of the company
- Ensured the well-being of all members by meticulously adhering to company standards and safety protocols and maintaining a safe and sanitary environment
- Trusted to supervise and maintain protocol in the absence of management, exemplifying reliability, and leadership qualities.
Server / Bartender
White Spot
09.2017 - 08.2020
- Expertly facilitated positive guest experiences for over 150 customers per shift, offering informed menu recommendations, timely service, and adept upselling techniques
- Successfully managed daily restaurant operations, overseeing opening, and closing procedures, conducting new employee training, and ensuring exceptional customer service and sales performance
- Demonstrated adaptability and progression within the organization, earning successive promotions from hostess to takeout, expo, server, and bartender roles
- Proven track record of successfully mentoring and training new hires, facilitating their seamless integration into the team and ensuring their rapid proficiency in key job responsibilities.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
BBA - Business Administration
Simon Fraser University
05.2024
Skills
- Written and Verbal Communication
- Time Management
- Attention to Detail
- Tableside Etiquette
- Fine Dining Experience
- Food and Beverage Upselling
Websites
Certification
Serving It Right BC
Responsible Service British Columbia
Issued Sep 2022 · Expires Sep 2027
Timeline
Fine Dining Server
Fairmont Hotels & Resorts
10.2023 - Current
Talent Acquisition Coordinator
Hootsuite Inc. (Contract)
05.2023 - 09.2023
Guest Relations Coordinator
After Dark Hospitality (Contract)
04.2023 - 06.2024
Server / Shift Leader / Bartender
Cactus Club Cafe
07.2020 - 03.2023
Point of Sale Associate
Goodlife Fitness
02.2020 - 01.2021
Server / Bartender
White Spot
09.2017 - 08.2020
BBA - Business Administration
Simon Fraser University
Serving It Right BC
Responsible Service British Columbia
Issued Sep 2022 · Expires Sep 2027
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