Dania Leonor Villela Diaz

• Maintained a clean and organized workspace for optimal productivity and safety.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Cleaned counters, machines, utensils, and seating areas daily.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Have full knowledge of all food and beverage menu items, garnishes, contents and preparation methods
• Discuss food and beverage items, make suggestions and answer guest inquiries

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Managed team productivity and workflow to exceed quality standards.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Worked with front desk to respond promptly to all guest requests.
• Reduced guest complaints through proactive identification and resolution of potential issues within the facilities.
• Assist in management of all aspects of housekeeping operations: ordering, inventory, performance management, etc.
• Assist team with cleaning and preparing rooms when necessary
• Offers assistance to guests and teammates where needed
• Be a utility player who can complete a variety of job duties

• Assisted customers by answering questions and fulfilling requests.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Increased sales by offering advice on purchases and promoting additional products.
• Helped customers complete purchases, locate items
• Managed cash register accurately while processing transactions swiftly but carefully.
• Conduct transactions using cash registers and card readers

• Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
• Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
• Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
• Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

• Creation of purchase orders through Ariba systems for the biscuit development and innovation center
• Review of invoices through SAP
• Import and export of samples and raw materials for the development of new products
• Administrative matters of the centre

The time I was in this position I gained recognition for my rapid problem solving, getting ahead of the facts and for providing constant support to other areas. This made me the "star of the month", recognition within the center of development and innovation.

• Enhanced stock control accuracy by consistently updating and maintaining inventory records.
• Creation and presentation of KPIs in the stock control area
• Assigning inventory activities to the team in field
• Physical review of stock in field
• Tracking the shelf life of products stored in the distribution center
• Making daily reports to management

• Receiving payments from the company's customers
• Payment income
• Payment of invoices through SAP system
• Collects for both domestic products and Colombia

• Support in organization of recreational activities by the Department of Student Affairs
• Interaction with students at each university headquarters