Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danial Sharifi

Toronto,Canada

Summary

IT consultant and Full-stack developer with over 9 years of experience. A highly proficient programmer with extensive knowledge of a number of coding languages, consulting, software support, problem solving, and troubleshooting skills. Achieves positive results on time and manages priorities well.

Overview

11
11
years of professional experience

Work History

IT Consultant (Level 2)

CGI
01.2018 - Current
  • Effectively manage and resolve 670+ client incidents/escalations annually using ServiceNow incident management, with the highest incident resolution rate in the team
  • Successfully manage communication with users throughout system migration process and deliver comprehensive training on new system functionality
  • Efficiently troubleshoot and diagnose technical issues, resolving problems in a timely manner to minimize downtime and optimize system performance
  • Provide ongoing maintenance and support for servers, systems, and virtualization technologies such as VDI/VM, as well as software
  • Ensure optimal performance, reliability, and security of all systems and proactively identify and resolve any issues to minimize downtime
  • Provide comprehensive training, coaching, and support to 50+ Consultant, fostering a culture of continuous learning and professional growth
  • Perform in-depth analysis of escalated tickets and coach IT consultants on how to effectively resolve the issues
  • Create and maintain PowerShell scripts for system administration and automation.
  • Developed and implemented conversational AI solutions using Dialogflow to enhance customer support by automating responses to frequently asked questions and providing troubleshooting steps for common technical issues.

Full-Stack Developer

Seniar Tejarat Toos
01.2016 - 01.2017
  • Design, develop, test, and implement innovative and effective business technology solutions
  • Contributed to the development of SQL queries aimed at facilitating data analysis and generating reports.

Junior Full Stack Developer

Doornama Processing Technology Co
01.2014 - 01.2016
  • Develop and maintain Windows applications using C# and .NET Framework
  • Design and implement a database for a Windows desktop application using SQL
  • Assist senior developers in the design, development, testing, and deployment of software applications
  • Modify existing software to correct errors, upgrade interfaces, and improve performance.

Tutor

Arastoo Institute
01.2013 - 12.2014
  • Conduct one-on-one and group tutoring sessions for students in C++ and SQL programming languages
  • Create lesson plans and learning materials to assist students in enhancing their understanding of the subjects
  • Conduct assessments to monitor student progress and adjust instruction as needed.

Education

M.Sc - Computer Science

Bishop's University
Canada
05.2020

B.Sc - Computer Software Technology Engineering

Khavaran University
06.2013

A.S - Computer Software

Sadjad University
06.2011

Skills

  • Programming: C , C#, ASPNET, Python, PowerShell
  • Database Technology (SQL)
  • System Administrator
  • Software Support
  • Project Management
  • Training and Coaching
  • IT Infrastructure
  • Network Administration
  • Analytics & Operational Support
  • Power BI
  • Dialogflow
  • Adaptability & Accountability
  • Problem-Solving Abilities
  • Decision-Making Abilities

Timeline

IT Consultant (Level 2)

CGI
01.2018 - Current

Full-Stack Developer

Seniar Tejarat Toos
01.2016 - 01.2017

Junior Full Stack Developer

Doornama Processing Technology Co
01.2014 - 01.2016

Tutor

Arastoo Institute
01.2013 - 12.2014

M.Sc - Computer Science

Bishop's University

B.Sc - Computer Software Technology Engineering

Khavaran University

A.S - Computer Software

Sadjad University

Similar Profiles

CREATE PROFILE
Danial Sharifi