Danial Khawaja
Milton,ON
Summary
Motivated and detail-oriented individual with a strong background in customer service and a passion for the automotive industry. Proven ability to deliver high-quality service and maintain excellent relationships with clients. Skilled in teamwork, time management, and problem-solving, with a commitment to ensuring a positive customer experience. Bilingual with a keen interest in cars and a readiness to contribute to the team.
Overview
3
3
years of professional experience
Work History
Server
Daata Grill
09.2023 - 01.2024
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Answered customers' questions, recommended items, and recorded order information.
Customer Service Representative
Southside Auto Centre
10.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Assisted customers with inquiries and provided information on vehicles and services.
- Contributed to a positive auto centre atmosphere through excellent customer interaction and service.
Clerk
Metro Inc.
09.2020 - 09.2022
- Assisted customers in locating products and providing product knowledge, resulting in a 20% increase in customer satisfaction ratings.
- Demonstrated strong teamwork skills by participating in successful team projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Computer Science
Wilfrid Laurier University
Waterloo, ON05.2026
High School Diploma -
St. Francis Xavier Catholic Secondary School
Milton, ON06.2022
Skills
- Customer Service
- Teamwork
- Effective Time Management
- Adaptability
- Problem Solving
- Fast Learner
- G-Licensed Driver
Languages
English
Native or Bilingual
Urdu/Hindu
Native or Bilingual
French
Elementary
Timeline
Server
Daata Grill
09.2023 - 01.2024
Customer Service Representative
Southside Auto Centre
10.2022 - 05.2023
Clerk
Metro Inc.
09.2020 - 09.2022
Bachelor of Science - Computer Science
Wilfrid Laurier University
High School Diploma -
St. Francis Xavier Catholic Secondary School
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