Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Danial Ahmed

Student
Surrey,BC

Summary

Enthusiastic environmental science student with a deep passion for sustainability and environmental conservation. Skilled in environmental studies, with a solid understanding of ecological systems, climate science, and environmental ethics. Proven ability to learn quickly and adapt to new challenges. Eager to gain hands-on experience in environmental projects, bringing a positive attitude and strong teamwork skills. Seeking an opportunity to contribute to a mission-driven organization while gaining practical experience in environmental science.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
5
5
Languages

Work History

Call Agent

Campaign Support
06.2022 - 08.2022
  • Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
  • Received incoming calls and paged individuals and departments over PA system.
  • Retained customers by providing exceptional service, preventing potential cancellations or account closures.
  • Connected callers with appropriate professional, department, or business.
  • Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.

Tutor

OOTB
01.2019 - 06.2019
  • Promoted critical thinking skills through engaging activities and consistent reinforcement of complex concepts.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet specific needs of each student while promoting independent learning skills.
  • Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.

Hotel Intern

Carie Baker
06.2018 - 08.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Facilitated smooth communication between departments by relaying important information as needed.
  • Introduced customers to resort amenities with pleasant and helpful demeanor.

Education

Bachelor of Science - Envrionmental Science

University of The Fraser Valley
Abbotsford, BC
09.2023 - 12.2025

High School Diploma -

North Surrey Secondary
Surrey, BC
05.2001 -

High School Diploma -

British International School Riyadh
Riyadh, KSA
05.2001 -

Skills

Adaptability and Flexibility

Customer communications

Reliability

Problem-Solving

Auto-CAD

Accomplishments

  • Won MVP in volleyball in the Middle East Games
  • Sports personality of the year in High school
  • House captain from grade 10-12
  • After school tutor for Chemistry and Math's

Interests

Hiking

Travelling

Cricket

Badminton

Timeline

Bachelor of Science - Envrionmental Science

University of The Fraser Valley
09.2023 - 12.2025

Call Agent

Campaign Support
06.2022 - 08.2022

Tutor

OOTB
01.2019 - 06.2019

Hotel Intern

Carie Baker
06.2018 - 08.2018

High School Diploma -

North Surrey Secondary
05.2001 -

High School Diploma -

British International School Riyadh
05.2001 -

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