Daniah Alajaj
ON
Summary
Proactive and versatile professional dedicated to adapting quickly to new challenges. Strong problem-solving abilities demonstrated through a proven track record of fostering relationships with clients and team members. Committed to supporting team success and achieving positive results.
Overview
8
8
years of professional experience
Work History
Front Desk Guest Services Representative
Double tree and Home2 suites by Hilton
Kitchener, Canada
11.2024 - Current
- Managed full-cycle front office operations in high-occupancy hotel, ensuring smooth guest check-ins, accurate billing, and effective reservations and daily reconciliation processes
- Serve as a key administrative liaison between front desk, sales, housekeeping, maintenance, and banquet departments to ensure seamless operational flow
- Handle escalated guest matters with discretion and professionalism, implementing timely resolutions that protect brand reputation and guest retention
- Generated and qualified business leads by identifying corporate accounts, extended-stay prospects, and event opportunities; provided detailed prospect information to Sales team for follow-up
- Demonstrated in-depth knowledge of property operations and strong organizational skills while managing multiple priorities in fast-paced environment
Sales Ambassador
Lush Handmade Cosmetics
Ottawa, Canada
09.2023 - 06.2024
- Promoted products and encouraged sales through customer demonstrations, enhancing charity pot metrics and contributing to weekly and quarterly sales goals.
- Developed deep understanding of Lush products, ingredients, and benefits to provide personalized recommendations based on individual needs and build rapport.
- Committed to Lush’s values of ethics, sustainability, and environmental responsibility by educating customers on Lush’s fight against animal testing and the 'bring it back' program.
Retail Sales Consultant
Mister Safety Shoes
Ottawa, Canada
05.2021 - 09.2022
- Assisted customers by asking open-ended questions to identify needs and recommend merchandise, demonstrating product features to enhance customer satisfaction.
- Managed order placements and addressed customer inquiries in-person, via email, and over phone to ensure organized and efficient service delivery.
- Stayed up to date on company products and services to support sales objectives and meet daily, weekly and monthly sales goals and increase product knowledge for a more tailored suggestion.
- Built relationships with customers by establishing rapport and recalling interaction details, contributing to customer retention and business growth.
Retail Sales Associate
Urban Behaviour
Kitchener, Canada
05.2018 - 02.2019
- Delivered passionate customer service by actively engaging with customers to foster loyalty and drive sales.
- Recommended complementary items to customers, enhancing their shopping experience and contributing to sales goals.
- Operated a cash register to process cash and credit card transactions.
- Built and maintained relationships with co-workers and management to drive team success toward sales and service goals.
Education
High School Diploma -
St. Mary's High School
Kitchener, ONSome College (No Degree) - Environmental Science
Carleton University
OttawaSkills
- Check-in Coordination
- POS system
- Inventory management
- Proficient in Excel
- Problem solving
- Attention to detail
- Customer satisfaction
References
- Darcy Gnew, Assistant manager at Lush Handmade Cosmetics, 613-633-1691, rideaucentermanager@lush.com
- Vanessa Bradly-Quinn, Store supervisor at Mister Safety Shoes, 289-219-1962, van1995@live.ca
Languages
Arabic
Native/ Bilingual
Spanish
Limited
Timeline
Front Desk Guest Services Representative
Double tree and Home2 suites by Hilton
11.2024 - Current
Sales Ambassador
Lush Handmade Cosmetics
09.2023 - 06.2024
Retail Sales Consultant
Mister Safety Shoes
05.2021 - 09.2022
Retail Sales Associate
Urban Behaviour
05.2018 - 02.2019
High School Diploma -
St. Mary's High School
Some College (No Degree) - Environmental Science
Carleton University