Summary
Overview
Work History
Education
Skills
Accomplishments
Language Profile
Employment Status
Timeline
Generic

Dania Soum

Gatineau,Canada

Summary

As a Sr. Business Analyst, I have worked in various sectors and domains of pay, benefits and projects. I can manage multiple tasks and prioritize effectively in a fast-paced environment. I excel at working collaboratively and independently, with strong communication and problem-solving skills. I'm a committed and proactive professional who strives for excellence.

Overview

8
8
years of professional experience

Work History

Chief of Data and Reporting

GOV PSPC HCM-CCC-Client Experience
01.2025 - Current
  • Manage time efficiently in order to complete all reporting tasks to senior management within deadlines.
  • Learn and adapt quickly to new technology and software applications.
  • Engage with internal and external stakeholder to address business gaps.
  • Use critical thinking to break down problems, evaluate solutions and make decisions.
  • Support day-to-day operations by providing statistics, enabling senior management to make data-driven decisions.

Project Leader

GOV PSPC HCM-CCC-Client Experience
02.2022 - 12.2024
  • Managing the maintenance of each Tools utilized by the call center agents
  • Leading multidisciplinary projects
  • Researching and analyzing departmental procedures to develop process improvement strategies.
  • Supervision of 4 employees

Chief of Operations

GOV PSPC HCM-CCC-Operations
09.2019 - 01.2022
  • Managing an operational centre and its personnel to ensure effective and efficient services
  • Supervision of 3-4 team leaders, with 12-25 employees under them
  • Establishing work objectives and conducting quarterly performance reviews
  • Monitoring performances and managing human resources functions
  • Every day programs includes, MyGCHR, Compensation Web Application, Wisdom, IBM-CMT, GCDocs, Microsoft Outlook and Microsoft Word.

Team Leader

GOV PSPC HCM-CCC-Operations
09.2018 - 09.2019
  • Day to day supervision of 12-25 employees
  • Conducting in-depth research and analysis of complex client pay issues
  • Formulating recommendations to management and taking appropriate course of action to resolve issues.
  • Every day programs includes, MyGCHR, Compensation Web Application, Wisdom, IBM-CMT, GCDocs, Microsoft Outlook and Microsoft Word.

Pay Liaison Officer

GOV PSPC HCM-CCC-Operations
11.2017 - 09.2018
  • Responding to calls from federal government employees
  • Triage tickets aconducting in-depth research and analysis of their complex pay issues.

Education

Canadian College of Performing Arts
01.2016

undefined

College catholique Franco-Ouest
06.2013

PPCS Enriched Diploma - undefined

06.2011

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Flexible and adaptable

Accomplishments


  • Achieved a new toolkit for call centre agents by transitioning to a new software and structure aimed at improving user experience, streamlining information access, and supporting digital modernization efforts.
  • While working as Chief of Operations, led a team of 40 employees in the development of issue Retro Acting payments to federal government employees and successfully delivering this initiative over a two-year span (2020–2022).


Language Profile

I am bilingual – OL Profile (ECE)

Employment Status

AS-05 indeterminate with HCM-Pay Administration Branch

Timeline

Chief of Data and Reporting

GOV PSPC HCM-CCC-Client Experience
01.2025 - Current

Project Leader

GOV PSPC HCM-CCC-Client Experience
02.2022 - 12.2024

Chief of Operations

GOV PSPC HCM-CCC-Operations
09.2019 - 01.2022

Team Leader

GOV PSPC HCM-CCC-Operations
09.2018 - 09.2019

Pay Liaison Officer

GOV PSPC HCM-CCC-Operations
11.2017 - 09.2018

undefined

College catholique Franco-Ouest

PPCS Enriched Diploma - undefined

Canadian College of Performing Arts

Similar Profiles

CREATE PROFILE
Dania Soum