Dania Rowsell
Hensall
Summary
I enhanced customer and patron satisfaction at both The Albion Hotel and Huron County Library by effectively managing high-pressure situations and streamlining service operations. With my skills in customer service and time management, I contributed to significant improvements in efficiency as well as patron and staff experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host/Server
The Albion Hotel
06.2024 - 12.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Librarian Assistant
County of Huron-Central Library Branch
10.2022 - 06.2024
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Catalogued and organized books, materials and other documents for proper library management.
- Researched, planned, and set up attractive and informative library exhibits.
- Answered patron questions in-person or by phone regarding library services and resources.
- Handled check-in and check-out process of library books and materials at circulation desk.
Busser
The Albion Hotel
05.2023 - 10.2023
- Reset and cleaned tables quickly to prepare for new customers.
- Assisted with bussing tables and cleaning up spills.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
- Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
Education
High School Diploma -
Central Huron Secondary School
Clinton, ON02-2025
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Exceptional communication
- Adaptable to change
Certification
- Smart Serve Certification
Timeline
Host/Server
The Albion Hotel
06.2024 - 12.2024
Busser
The Albion Hotel
05.2023 - 10.2023
Librarian Assistant
County of Huron-Central Library Branch
10.2022 - 06.2024
High School Diploma -
Central Huron Secondary School
Similar Profiles
Abbey NethertonAbbey Netherton
Bistro Junior Waitress at The Albion HotelBistro Junior Waitress at The Albion Hotel
Caitlin HorsburghCaitlin Horsburgh
Bartender at Albion Hotel CootamundraBartender at Albion Hotel Cootamundra
Mathilda YapMathilda Yap
Waitress/bartending at Albion HotelWaitress/bartending at Albion Hotel