Ahmed Nouman
Mississauga,Canada
Summary
Reliable and hardworking customer service professional with demonstrated multitasking skills in fast-paced settings. Knowledgeable about processing paperwork and payments to complete orders while coordinating shipments and coordinating timely deliveries. Well-organized, proactive and detail-oriented.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Platinum suites
Mississauga, Canada
08.2021 - Current
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
- Documented conversations with customers to track requests, problems and solutions.
- Communicated information to customers about product quality, value and style.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Internship at Deaf Reach School
Deaf reach school
Lahore , Punjab
07.2021 - 07.2021
- Monitored students academic progress, mental health and sociability through ongoing individual assessments.
- Counseled students in career planning, job placement and academic goals.
- Worked collectively with education professionals to deliver in-school counseling support for identified students.
- Worked with parents and teachers to implement consistent behavior therapy techniques at home and school.
- Coordinated development and implementation of students Individualized Education Plans/Programs (IEPs).
Internship at Migration Resource
Migration resource
Lahore , Punjab
11.2020 - 02.2021
- Organized and stored employment forms and information.
- Helped with recruitment by posting job openings, screening resumes and scheduling interviews.
- Maintained employee documentation, organizational chart and phone list.
- Assisted with new hire orientation preparation, scheduling and administration.
- Supported recruiting and hiring by coordinating and assisting with interviews.
Education
O Levels - Business Studies
LGS Lahore Grammar School
Lahore , Punjab 05.2021
Computer Course - SEO SMO
Unique Computer College
Lahore , Punjab High School Diploma -
Adult Education Centre Mississauga Secondary School
Mississauga, ON09.2021
Skills
- Call center operations
- Training and development
- Data entry
- Quality assurance controls
- Payment processing
- Promotional support
- Inbound and outbound calling
- Documentation and reporting
- Complaint resolution
- Till counting
- Account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Assistant
Platinum suites
08.2021 - Current
Internship at Deaf Reach School
Deaf reach school
07.2021 - 07.2021
Internship at Migration Resource
Migration resource
11.2020 - 02.2021
O Levels - Business Studies
LGS Lahore Grammar School
Computer Course - SEO SMO
Unique Computer College
High School Diploma -
Adult Education Centre Mississauga Secondary School