Dania Mannan
.............................
Toronto,ON
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
Languages
Work History
Financial Advisor
WFG, World Financial Group
Toronto, Ontario
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Developed comprehensive financial plans for clients to achieve short-term and long-term goals.
- Provided comprehensive retirement planning services, ensuring clients maintain their desired lifestyle
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Achieve assigned goals and business objectives
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Customer Service Representative
Walmart
- · Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures.
- Paperwork, office work as well as Computer based training expertise
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Sales Associate and Cashier
Miniso Vaughan Mills
- Merchandising of goods, unboxing, organizational work
- Detail oriented designing
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Secretary of Finance
Ahmadiyya Muslim Community
- Check and balance the finances!
- Deal with money in a nonprofit organization!
- Prepare and distribute meeting agendas and other relevant materials
- Handle confidential information and documents with discretion and maintain their proper organization.
- Maintained compliance with federal and state regulations, staying abreast of changes to tax laws and accounting standards.
- Strengthened internal controls through regular assessment of policies, procedures, and adherence to best practices.
- Improved overall organizational performance through continuous process improvement within the finance department.
- Simplified payroll processing by automating calculations and maintaining accurate employee records.
- Facilitated month-end closing procedures, accurately reconciling account balances in a timely manner.
- Supported long-term strategic planning initiatives by providing valuable insights from historical financial data analysis.
- Enhanced budget management through regular monitoring of expenses and revenue, allowing for better allocation of resources.
Project Management Assistant
Nusrat Jahan College
- Provided administrative support, including answering phone calls, responding to emails, and preparing correspondences
- Entered, verified, and maintained accurate data
- Utilized Microsoft Office workspace proficiently to input, update, and retrieve information, ensuring data integrity and completeness.
- Conducted regular data audits.
- Demonstrated exceptional attention to detail and organizational skills, ensuring data accuracy and consistency across multiple systems.
- Prepared and charted data and metrics for detailed status reports.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Recorded time allocated to projects and updated master tracking documents.
- Tracked project documents during every phase of development.
- Coordinated materials, charts and reports for weekly meetings.
- Maintained accurate records of all project-related expenses for financial transparency and accurate reporting.
- Helped establish clear lines of accountability within the team through consistent communication about roles, responsibilities, deadlines.
- Facilitated team meetings to discuss objectives, address concerns, and foster a collaborative environment.
- Conducted thorough research on industry trends and best practices to inform decision-making processes within the team effectively.
- Assisted in developing comprehensive project plans, resulting in timely project completion and stakeholder satisfaction.
General Warehouse Associate
Formedge Inc
- Labeling and packing of goods
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Performed inventory control, such as counting, and stocking merchandise.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving efforts.
- Helped maintain a well-organized warehouse by participating in regular housekeeping activities, such as sweeping, dusting, and keeping aisles clear of obstructions.
President of Student Council
Agha Khan Academy
- Leadership Experience
- Led different teams of executive board members and general members in organizing campus-wide events, initiatives, and campaigns.
- Represented the student body in meetings with college administration to advocate for student interests and address concerns.
- Implemented new strategies to increase student engagement and participation in club activities.
- Managed a budget for various projects and events, ensuring funds were allocated efficiently and transparently.
- Collaborated with campus departments and external organizations to organize successful community outreach programs, including Student marketplace events, sports programs, student engagement programs, science galas, academic programs, and much more.
- Setting up stalls of different things to sell to generate income to run the student council independently!
- Collaborated with other clubs and organizations on campus to coordinate joint initiatives for greater impact.
- Oversaw the planning, budgeting, and execution of numerous student council activities throughout the year.
- Developed strong relationships with faculty, staff, and students through effective communication and collaboration.
- Mentored incoming student council members to ensure a smooth leadership transition between academic years.
- Promoted a positive school culture by fostering an inclusive environment for all students.
Education
Bachelor of Arts - English Language And Literature
University of Sargodha
05.2001 -
Associate of Applied Science - Computer Science
Agha Khan College
05.2001 -
Skills
- Financial transaction handling
- Adaptability and flexibility
- Accurate and detail oriented skills
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet
- Strong administration, organizational, planning and time management skills
- A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner
- Knowledge of banking solutions and processes to advise customers
- Proactive self-starter
- Effective team collaboration
- Problem-solving skills
- Skilled at prioritizing tasks simultaneously
- Financial transaction handling
Timeline
Bachelor of Arts - English Language And Literature
University of Sargodha
05.2001 -
Associate of Applied Science - Computer Science
Agha Khan College
05.2001 -
Financial Advisor
WFG, World Financial Group
Customer Service Representative
Walmart
Sales Associate and Cashier
Miniso Vaughan Mills
Secretary of Finance
Ahmadiyya Muslim Community
Project Management Assistant
Nusrat Jahan College
General Warehouse Associate
Formedge Inc
President of Student Council
Agha Khan Academy